Help
Need help with your banking? Find everything you need to know right here.
Need help?
Here you’ll find the most common tasks and information people have searched for recently.
Internet Banking
Find guides on how to use Internet Banking.
Financial Abuse
If you’re experiencing domestic or family violence, including financial abuse, we're here to help.
Financial Hardship
If your circumstances have changed, and you’re finding it hard to pay your debts on time, we're here to help
Lost, stolen or damaged cards
Follow our video guide which includes how to temporarily lock your card or order a replacement.
Deceased estates
Losing a loved one is a stressful time. We’re here to help you manage the banking side of things.
ATMs
You can use any of the four major bank ATMs across Australia - fee free.
Forms and applications
Find all the important forms you need to create and manage your accounts.
Phone Banking
Our phone banking provider ends their service on 29 November 2024.
The tools you need to banking safely online
Follow our simple 'do it yourself' videos. Here is what you can do yourself:
Change your password or your card PIN
Report a lost, stolen or damaged card
Lock and unlock your cards
Temporarily change your daily limit
Overseas travel notification
Set up PayID and more!
Need help?
Here you’ll find the most common tasks and information people have searched for recently.
