Contact us
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Phone
Contact our Member Service Consultants on:
1300 654 822 (within Australia) or +61 3 9834 8560 (overseas)
Regular operating hours:
Monday - Thursday 8:00am - 7:00pm
Friday 8:00am - 6:00pm - Branches
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Email
Email us at info@bankfirst.com.au
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Fax
Fax 03 9834 8595
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Web Chat
Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.
For enquiries outside available hours, or for personal account information, please contact us via email or phone.
Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.
Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.
Chat with our team