Contact Us
If you need to get in contact with us, there are a number of ways we can help.
Feedback, compliments and complaints
We want to hear from you, our customers, to provide us valuable feedback on what we're doing well, or what we need to improve on.
Product and general enquiries
Contact us Monday to Friday 9am - 5pm.
All Loan enquiries
Phone: 1300 654 822
Email: lendingsupport@bankfirst.com.au
Insurance
Phone: 1300 654 166
Email: insurance@bankfirst.com.au
Financial Planning
Phone: 1300 654 193
Email: finplan@bankfirst.com.au
Find Us
Hawthorn East
- Address
117 Camberwell Road, Hawthorn East, VICTORIA, 3123
- Opening Hours
Mon - Fri: 9:30am - 4pm
(Open until 5pm on Thu)
Moonee Ponds
- Address
126 Puckle Street, Moonee Ponds, VICTORIA, 3039
- Opening Hours
Mon - Fri: 9:30am - 4pm
(Open until 5pm on Thu)
Helpful Information
Have you lost or had your card stolen?
Login to the Bank First App to report your card stolen or lost, order a new card, or put a temporary lock on your card. Learn how to order replacement cards via our Mobile Banking App.
Alternatively, you can call our customer service team for assistance on 1300 654 822.
If you have a Bank First card in your mobile wallet (Apple Wallet or Google Wallet) and your card is lost or stolen, once you have ordered a new card your mobile wallet will automatically update with your new digital card details and you can continue to transact via your mobile wallet.
If you lose your card overseas call +61 3 4053 5555 or contact Visa Global Assistance.
Need a form, document or application?
We’ve got a forms and applications page that covers our most popular forms.
Need to report a scam?
Visit our frauds and scams page for up-to-date information on how you can protect yourself and stay safe online.
Alternatively you can contact us by phone 1300 654 822 (within Australia) or +61 3 4053 5555 (overseas) or by email info@bankfirst.com.au if you believe you have received a hoax email.