Contact us

About Us

We’re here to help 

If you need to get in contact with us, there are a number of ways we can help.

For general enquiries, complete this form or select one of the options below. Our Member Contact Centre hours are Mon to Fri - 8am - 6pm.

Phone

Phone

Calling within Australia
1300 654 822

Calling from Overseas
+61 3 9834 8560

Email

Email

Enquire online now:
General enquiry form

Email us:
info@bankfirst.com.au

Social

Social

Follow us for updates:

Facebook Facebook

LinkedIn LinkedIn

  • Lost or stolen cards

    For lost or stolen cards, call 1300 654 822 or refer to Lost or Stolen Cards for more information including what to do overseas and self-service options. 

  • Product enquiries

    Lending 

    Mon to Fri - 9:00am to 5:00pm

    Phone: 1800 133 866
    Email: loans@bankfirst.com.au

    Insurance

    Mon to Fri - 9:00am to 5:00pm

    Phone: 1300 654 166
    Email: insurance@bankfirst.com.au

    Financial Planning

    Mon to Fri - 9:00am to 5:00pm

    Phone: 1300 654 193
    Email: finplan@bankfirst.com.au

  • Branches

    COVID-safe measures

    Your safety is our priority, that’s why we’ve implemented a number of COVID-safe measures for when you visit our branches.

    These include:

    • social distancing floor markers
    • hand sanitiser
    • capacity limits
    • QR code check-in
    • plastic screens at tellers.

    Whenever visiting our branches, please follow current directions from the Chief Health Officer, which includes face coverings.

    Our branches are continuing to operate at reduced hours from 10am - 3pm Monday to Friday.

    Hawthorn East

    Address:
    117 Camberwell Road
    Hawthorn East VIC 3123

    Mail to:
    PO Box 338
    Camberwell Vic 3124

    Open: Monday - Friday 10:00am - 3:00pm

    View Google maps

    Parking:

    Bank First - Hawthorn East Parking Map


    Moonee Ponds

    126 Puckle Street
    Moonee Ponds VIC 3039

    Open:Monday - Friday 10:00am - 3:00pm

    View Google maps

    Parking:

    Bank First - Moonee Ponds Parking Map
  • Web Chat

    Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.

    For enquiries outside available hours, or for personal account information, please contact us via email or phone.

    Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.

    Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.

    Chat with our team