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Contact us
If you need to get in contact with us, there are a number of ways we can help.
More ways to get in touch
Find us
Hawthorn East
Address:
117 Camberwell Road
Hawthorn East VIC 3123
Opening hours:
Mon - Fri: 9:30am - 4pm
(Open until 5pm on Thu)
Moonee Ponds
Address:
126 Puckle Street
Moonee Ponds VIC 3039
Opening hours:
Mon - Fri: 9:30am - 4pm
(Open until 5pm on Thu)
Product and general enquiries
Mon to Fri - 9am to 5pm
Helpful information
Have you lost or had your card stolen?
Login to the Bank First App to report your card stolen or lost, order a new card, or put a temporary lock on your card. Alternatively, you can call our customer service team for assistance on 1300 654 822.
If you have a Bank First card in your mobile wallet (Apple Wallet or Google Wallet) and your card is lost or stolen, once you have ordered a new card your mobile wallet will automatically update with your new digital card details and you can continue to transact via your mobile wallet.
If you lose your card overseas call +61 3 4053 5555 or contact Visa Global Assistance.
Visit our lost or stolen cards page for more information.
Need a form, document or application?
We’ve got a forms and applications page that covers our most popular forms.
Need to report a scam?
Visit our frauds and scams page for up to date information on how you can protect yourself and stay safe online. Alternatively you can contact us by phone 1300 654 822 (within Australia) or +61 3 4053 5555 (overseas) or by email info@bankfirst.com.au if you believe you have received a hoax email.