Skip to Content
BSB 704-191

Contact Us

If you need to get in contact with us, there are a number of ways we can help.

Need help?

How can we help?

Fill out the form below and our team will get back to you.

Feedback, compliments and complaints

We want to hear from you, our customers, to provide us valuable feedback on what we're doing well, or what we need to improve on.

Product and general enquiries

Contact us Monday to Friday 9am - 5pm AEDT.

All Loan enquiries

Financial Planning

Find Us

Hawthorn East

  • Address

    117 Camberwell Road, Hawthorn East, VICTORIA, 3123

  • Opening Hours

    Mon - Fri: 9:30am - 4pm AEDT
    (Open until 5pm on Thu)

Moonee Ponds

  • Address

    126 Puckle Street, Moonee Ponds, VICTORIA, 3039

  • Opening Hours

    Mon - Fri: 9:30am - 4pm AEDT
    (Open until 5pm on Thu)

Helpful Information

Have you lost or had your card stolen?

Login to the Bank First App to report your card stolen or lost, order a new card, or put a temporary lock on your card. Learn how to order replacement cards via our Mobile Banking App.

Alternatively, you can call our customer service team for assistance on 1300 654 822.

If you have a Bank First card in your mobile wallet (Apple Wallet or Google Wallet) and your card is lost or stolen, once you have ordered a new card your mobile wallet will automatically update with your new digital card details and you can continue to transact via your mobile wallet.

If you lose your card overseas call +61 3 4053 5555 or contact Visa Global Assistance.


Need a form, document or application?

We’ve got a forms and applications page that covers our most popular forms. 


Need to report a scam?

Visit our frauds and scams page for up-to-date information on how you can protect yourself and stay safe online.

Alternatively you can contact us by phone 1300 654 822 (within Australia) or +61 3 4053 5555 (overseas) or by email if you believe you have received a hoax email.