Contact us

Contact our Member Service Consultants on:

1300 654 822 (within Australia) or +61 3 9834 8560 (overseas)

Branches

Important update
In the interest of social distancing, we encourage our customers to utilise online or phone services where possible and avoid coming into the branch unless it is absolutely necessary.

We understand this is a difficult time for many of our customers, and Bank First is here to support our customers and our community in any way that we can. We will be keeping our branches open as we are an essential business, however our opening hours are reducing for a while.

• From Wednesday 15/04/2020, our branches will be open from 10:00am – 4:00pm, Monday to Friday.
• Online banking and the Bank First App is available 24/7. Our friendly Customer Contact Department is available as usual.

Thanks for your understanding and support.

 

Hawthorn East

Address:
117 Camberwell Road
Hawthorn East VIC 3123

Mail to:
PO Box 338
Camberwell Vic 3124

Open: Monday - Friday 10:00am - 4:00pm

View Google maps

Parking:

Moonee Ponds

126 Puckle Street
Moonee Ponds VIC 3039

Open: Monday - Friday 10:00am - 4:00pm

View Google maps

Parking:

Email us at info@bankfirst.com.au

Fax 03 9834 8595

Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.

For enquiries outside available hours, or for personal account information, please contact us via email or phone.

Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.

Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.

Chat with our team