Contact Us
If you need to get in contact with us, there are a number of ways we can help.
Forgot your password or need help with an account or Internet Banking? Find the answer in our Help page.
Feedback, compliments and complaints
We want to hear from you, our customers, to provide us valuable feedback on what we're doing well, or what we need to improve on.
Product and general enquiries
Contact us Monday to Friday 9am - 6pm AEDT.
All Loan enquiriesAll Loan enquiries
Phone: 1300 654 822
Email: lendingsupport@bankfirst.com.au
InsuranceInsurance
Phone: 1300 654 166
Email: insurance@bankfirst.com.au
Financial PlanningFinancial Planning
Phone: 1300 654 193
Email: finplan@bankfirst.com.au
Find us
Postal address: PO Box 338, Camberwell VIC 3124.
Hawthorn East
- Address
117 Camberwell Road, Hawthorn East, VICTORIA, 3123
- Opening Hours
Monday - Friday: 9:30am - 4pm AEDT
(Open until 5pm on Thursday)
Moonee Ponds
- Address
126 Puckle Street, Moonee Ponds, VICTORIA, 3039
- Opening Hours
Monday - Friday: 9:30am - 4pm AEDT
(Open until 5pm on Thursday)
How can we help?
Fill out the form below and our team will get back to you.