About Us

Contact Us

  • Phone

    Contact our Member Service Consultants on:

    1300 654 822 (within Australia) or +61 3 9834 8560 (overseas)
    Monday - Thursday 8:00am - 7:00pm
    Friday 8:00am - 6:00pm

  • Service Centres

    Hawthorn East

    117 Camberwell Road
    Hawthorn East VIC 3123
    PO Box 338
    Camberwell Vic 3124

    Open: Monday - Friday 9:00am - 5:00pm

    View Google maps

    Parking:




    Moonee Ponds

    687 Mt Alexander Road
    Moonee Ponds VIC 3039

    Open: Monday - Friday 9:00am - 5:00pm

    View Google maps

  • Email

    Contact us via email us at info@bankfirst.com.au

    View our Careers page for employment opportunities and details.

  • Fax
    Fax 03 9834 8595
  • Web Chat

    Web Chat is available for general enquiries Monday to Friday – 8:00am to 6:00pm AEST.

    For enquiries outside available hours, or for account specific information, please contact us via email or phone.

    Please note: Web Chat is used for general enquiries only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.

    Chat with our team