Calling within Australia
1300 654 822
Calling from Overseas
+61 3 9834 8560
Our online and app banking will be unavailable from 10:00pm Saturday 15 May to 6:00am on Sunday 16 May 2021 for scheduled maintenance. Customers can still use their cards during this time. We apologise for any inconvenience.
We are currently experiencing technical difficulties with our phone banking service. Please call 03 9834 8398 if you wish to access phone banking at this time. We apologise for any inconvenience.
If you need to get in contact with us, there are a number of ways we can help.
For general enquiries, complete this form or select one of the options below. Our Member Contact Centre hours are Mon to Fri - 8:00am - 6:00pm.
In the interest of social distancing, we encourage our customers to utilise online or phone services where possible and avoid coming into the branch unless it is absolutely necessary.
We understand this is a difficult time for many of our customers, and Bank First is here to support our customers and our community in any way that we can. We will be keeping our branches open as we are an essential business, however our opening hours are reducing for a while.
Thanks for your understanding and support.
117 Camberwell Road
Hawthorn East VIC 3123
PO Box 338
Camberwell Vic 3124
Open: Monday - Friday 10:00am - 3:00pm
Open: Monday - Friday 9:30am - 3:30pm
Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.
For enquiries outside available hours, or for personal account information, please contact us via email or phone.
Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.
Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.Chat with our team