Banking
Mobile Banking
Fast, secure and easy way to pay.
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Banking
- Transaction Accounts
  Take advantage of the many ways to bank with us and make managing your money the simplest part of your day.
- Savings Accounts
  Boost your savings with flexible accounts and competitive rates.
- Term Deposits
  Lock in a great rate and grow your savings with peace of mind.
- Credit Cards
  Low fee and low rate credit cards with 24/7 worldwide access to your money.
- Travel and Foreign Exchange
  Secure and easy options to transfer or spend money overseas.
- School Accounts
  We're committed to education, and can help manage your school's finances.
- Preschool Accounts
  Manage your preschool's finances with a range of accounts and term deposits.
- Interest Rates Banking
  View our current banking interest rates.
Loans
Comprehensive Credit Reporting
It’s important that you’re aware of how Comprehensive Credit Reporting impacts your credit report.
Learn more
Loans
- Home Loans
  Feature-packed loans to suit every homebuyer.
- Car and Personal Loans
  Flexible personal loans to suit your needs.
- Credit Cards
  Low fee and low rate credit cards with 24/7 worldwide access to your money.
- Interest Rates Loans
  View our current loan interest rates.
Insurance
Helping you find the right cover
Our focus is protecting you with market-leading Insurance
More info
Insurance
- Car
  Drive in confidence with a range of Insurance levels.
- Home and Contents
  Protect your home and your belongings.
- Travel
  Find the right cover for your holiday.
- Landlord
  Helping you find the right cover for your investment.
- Health
  Find the right Health Insurance for you.
- Life
  Protecting your family's future.
- Other Vehicle
  Insurance for motorcycles, boats and caravans.
Financial Planning

BSB 704-191

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1300 654 822
BSB 704-191

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Contact Us

If you need to get in contact with us, there are a number of ways we can help.

Need help?

Forgot your password or need help with an account or Internet Banking? Find the answer in our Help page.

Ways to get in touch

Online form

Fill out the form below and our team will get back to you.

Email

For non-urgent enquiries email info@bankfirst.com.au.

Customer service

1300 654 822 within Australia or +61 3 9834 8560 from Overseas.

Call 1300 654 822

Feedback, compliments and complaints

We want to hear from you, our customers, to provide us valuable feedback on what we're doing well, or what we need to improve on.

Feedback form Learn more

Product and general enquiries

Contact us Monday to Friday 9am - 6pm AEST.

All Loan enquiries

Phone: 1300 654 822
Email: lendingsupport@bankfirst.com.au

Insurance

Phone: 1300 654 166
Email: insurance@bankfirst.com.au

Financial Planning

Phone: 1300 654 193
Email: finplan@bankfirst.com.au

Find us

Postal address: PO Box 338, Camberwell VIC 3124.

Hawthorn East

Address
117 Camberwell Road, Hawthorn East, VICTORIA, 3123
Opening Hours
Monday - Friday: 9:30am - 4pm AEST
(Open until 5pm on Thursday)

Moonee Ponds

Address
126 Puckle Street, Moonee Ponds, VICTORIA, 3039
Opening Hours
Monday - Friday: 9:30am - 4pm AEST
(Open until 5pm on Thursday)

How can we help?

Fill out the form below and our team will get back to you.