About Us

Contact Us

  • Phone

    Contact our Member Service Consultants on:

    1300 654 822 (within Australia) or +61 3 9834 8560 (overseas)

    Regular operating hours:
    Monday - Thursday 8:00am - 7:00pm
    Friday 8:00am - 6:00pm

  • Branches

    Hawthorn East

    Address:
    117 Camberwell Road
    Hawthorn East VIC 3123

    Mail to:
    PO Box 338
    Camberwell Vic 3124

    Open: Monday - Friday 9:00am - 5:00pm

    View Google maps

    Parking:

    Bank First - Hawthorn East Parking Map


    Moonee Ponds

    126 Puckle Street
    Moonee Ponds VIC 3039

    Open: Monday - Friday 9:00am - 5:00pm

    View Google maps

    Parking:

    Bank First - Moonee Ponds Parking Map

  • Email

    Contact us via email us at info@bankfirst.com.au

    View our Careers page for employment opportunities and details.

  • Fax
    Fax 03 9834 8595
  • Web Chat

    Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.

    For enquiries outside available hours, or for personal account information, please contact us via email or phone.

    Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.

    Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.

    Chat with our team