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Calling within Australia
1300 654 822
Calling from Overseas
+61 3 9834 8560
We’re here to help
If you need to get in contact with us, there are a number of ways we can help.
For general enquiries, complete this form or select one of the options below. Our Member Contact Centre hours are Mon to Fri - 8:00am - 6:00pm.
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Product enquiries
Lending
Mon to Fri - 9:00am to 5:00pm
Phone: 1800 133 866
Email: loans@bankfirst.com.auInsurance
Mon to Fri - 9:00am to 5:00pm
Phone: 1300 654 166
Email: insurance@bankfirst.com.auFinancial Planning
Mon to Fri - 9:00am to 5:00pm
Phone: 1300 654 193
Email: finplan@bankfirst.com.au -
Branches
Branches
Important update
In the interest of social distancing, we encourage our customers to utilise online or phone services where possible and avoid coming into the branch unless it is absolutely necessary.We understand this is a difficult time for many of our customers, and Bank First is here to support our customers and our community in any way that we can. We will be keeping our branches open as we are an essential business, however our opening hours are reducing for a while.
- Effective Monday 27/07/2020 we are further reducing branch hours to 10am – 3pm.
- Online banking and the Bank First App is available 24/7. Our friendly Customer Contact Department is available as usual.
Thanks for your understanding and support.
Hawthorn East
Address:
117 Camberwell Road
Hawthorn East VIC 3123
Mail to:
PO Box 338
Camberwell Vic 3124Open: Monday - Friday 10:00am - 3:00pm
Parking:
Moonee Ponds
126 Puckle Street
Moonee Ponds VIC 3039
Open: Monday - Friday 10:00am - 3:00pm
Parking:
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Web Chat
Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.
For enquiries outside available hours, or for personal account information, please contact us via email or phone.
Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.
Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.
Chat with our team -
Fax
Fax 03 9834 8595