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BSB 704-191

Executive Management

Meet our Executive Management team.

Michelle Bagnall

Chief Executive Officer

MBA (with Distinction), GAICD, FFin

Michelle is the Chief Executive Officer of Bank First and brings over 25 years of financial services experience in Australia and internationally. Prior to joining Bank First in February 2021, Michelle was CEO of RACQ Bank and held senior positions at Suncorp, National Australia Bank, The Royal Bank of Scotland and Insurance Australia Group. She is driven by a deep respect for people and passionate about the powerful combination of people leadership, partnership and organisational competencies. Michelle is a member of FINSIA, a graduate of AICD and has completed an MBA (with Distinction). She has previously held Executive Director positions on the Boards of a superannuation trustee at Suncorp, and the Board of RACQ Financial Planning Pty Ltd. On a personal level, Michelle directs her energies toward issues related to women, education, equality, inclusion, and empowerment.

Alison Hill

Chief Risk Officer

Bachelor of Commerce / Law, CPA, CIA

Alison is the Chief Risk Officer of Bank First and brings over 25 years of risk management, governance, and audit experience across a range of sectors in Australia. Alison joined us in June 2021, and prior to that held senior positions at RACQ Bank, Deakin University, and Crown Perth. She is passionate about the mutual sector and the enduring benefits that these organisations contribute to their members and the broader community. She is also driven to develop high performing teams who truly support and enable the business to achieve its goals in a safe and responsible way. Alison is a member of CPA Australia, Institute of Internal Auditors, and Risk Management Institute Australia.

Nicky Konstantinou

Chief Financial Officer

BCom, Chartered Accountant

Nicky joined Bank First in July 2022 and has more than 20 years experience in the financial services industry. Nicky is responsible for the Bank’s finance, treasury, property and procurement functions and is the Chair of the Bank’s Asset and Liability /Committee (ALCO). Nicky is a Chartered Accountant and has a Bachelor of Commerce.

Louise Marshall

Chief People and Culture Officer

Bachelor of Business, MAICD

Louise joined Bank First in July 2023 and has extensive experience in people and culture leadership nationally and internationally. She has led the people and culture function in a variety of industries including professional services, manufacturing, entertainment and e-commerce. Louise is a member of the Australian Institute of Company Directors and the International Coaching Federation.

Simone Van Veen

Chief Member Officer

Bachelor of Arts (Psychology) and MBA

Simone is the Chief Member Officer of Bank First and brings over 25 years of financial services experience. Prior to joining Bank First in August 2021, Simone was Executive Everyday Banking at NAB. She has also held senior positions across product, digital, marketing, projects and agile delivery functions. Simone has a deep care for people and is passionate about creating outstanding customer experiences, and highly engaged, high performing team environments that enhance the working lives of colleagues. She is a member of FINSIA, a graduate of Chartered Banking Institute Professional Banking Fundamentals. Simone has previously held a Non-Executive Director position on the eftpos Board.