Car Insurance

Frequently asked questions

• What is Agreed Value/Market Value?

  Market Value isn't a pre-determined amount due to it being primarily based on the wear and tear, accessories and modifications, and kilometres travelled on your vehicle (among other things). The market value is determined by CGU at the time of a claim.

  Agreed Value is an amount agreed upon by CGU and you at the time of purchasing the policy, to insure the car for the period of Insurance.

• What happens if I go over 10,000kms in a year?

  The 10,000km limit is relevant to a Nominated Driver Low Kilometre Motor Vehicle Insurance Policy and exceeding the 10,000km limit may result in additional premium. Please contact us to adjust your policy.

• Is a learner driver covered on my Car Insurance?

  Yes, learners are covered.

  If you have a Nominated Driver policy, learners have to be accompanied by a fully licensed driver over the age of age 25.

• Is my car covered if someone else drives it?

  If you have a standard policy, your car’s covered no matter who’s behind the wheel (with a few exceptions).

  If you have a Nominated Driver policy, drivers under 25 aren’t covered (except learners accompanied by a fully licensed driver over the age of 25). Also, if someone’s driving and they’re not listed on your Nominated Driver policy, you’ll pay a higher excess if you make a claim. 

  Make sure you’ve read the PDS before you let someone else drive your car.

• How do I renew my general insurance policy?

  If you pay by direct debit (via BSB and account number or by VISA/Mastercard), your general insurances will automatically renew unless you cancel your policy. CGU will provide you a renewal statement 14 days before your policy restarts, to allow sufficient time for you to make updates. 

  If you pay your policies via BPAY, CGU will send you a new biller code with your renewal paperwork, 1 month before your policy ends. You must pay this before the due date if you wish to renew your policy.
  

• How do I make a claim?

  The quickest and easiest way to make a claim is to contact CGU directly on 13 22 94. Claims can be lodged 24 hours / 7 days a week.

  Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.

• What information do I need to make a claim?

  In general, you will need to provide the following details:

  • Your policy number

  • Standard information to identify yourself

  • The name of the insured on the policy

  • Detailed description of the incident

  • The date of loss and the loss address

  • Any details of other parties involved (if applicable).

   

• Do you insure motorbikes, boats and other vehicles?

  Yes, please see our other Vehicle Insurance here.