Contact Us
If you need to get in contact with us, there are a number of ways we can help.
Connect with us
Online form
Complete the form below and our team will get back to you.
For non-urgent enquiries email info@bankfirst.com.au.
Customer service
1300 654 822 within Australia or +61 3 9834 8560 from Overseas.
Branches and post
Visit one of our branches at Hawthorn East or Moonee Ponds or find our postal address.
Feedback, compliments and complaints
Tell us what we're doing well, or what we need to improve on.
Community Engagement Partners
Community Engagement Partners visit education and health organisations, and attend industry events.
Accessibility services
If you require an interpreter, have a hearing or speech impairment, there are services that can help you speak with us.
Financial Hardship
If your circumstances have changed, and you’re finding it hard to pay your debts on time, we're here to help
Bank First branches
Hawthorn East
- Address
117 Camberwell Road, Hawthorn East VIC 3123
- Postal Address
PO Box 338, Camberwell VIC 3124
- Opening Hours
Monday - Friday: 9:30am - 4pm AEDT
(Open until 5pm on Thursday)
Moonee Ponds
- Address
126 Puckle Street, Moonee Ponds VIC 3039
- Postal Address
PO Box 338, Camberwell VIC 3124
- Opening Hours
Monday - Friday: 9:30am - 4pm AEDT
(Open until 5pm on Thursday)
Product and general enquiries
Contact us Monday to Friday 9am - 6pm AEDT.
