• Call wait times are longer than usual today. Any non-urgent enquiry can be directed to info@bankfirst.com.au. Thank you for your patience.

Close

Let's get you verified

Follow the 3 steps below to get your identity verified

Step 1: Take a photo of the document

Online Identity Verification - ID - Correct

Document is in frame and clearly visible

Online Identity Verification - ID - Blurry Online Identity Verification - ID - Covered

Image is blurry

Image is covered

Online Identity Verification - ID - Cut off Online Identity Verification - ID - Glare

 Document is cut off

 Document has glare

Arrow

Step 2: Take a selfie

Online Identity Verification - Selfie - Correct

Face is in frame and clearly visible

Online Identity Verification - Selfie - Covered Online Identity Verification - Selfie - Busy Background

Face is covered

Background should be blank

Online Identity Verification - Selfie - Cut off Online Identity Verification - Selfie - Blurry

Person is cut off

Image is blurry

Arrow

Step 3: Confirm your details

Online Identity Verification - Selfie - Validate info

 Check the details you've entered are correct

  • Electronic Verification Consent

    The AML/CTF Act requires Bank First to verify your identity prior to banking with us. To verify your identity electronically, the Bank requires your consent for us to provide your personal details including your full name, address, date of birth, image (’live capture’ of your face – a selfie) and signature to our credit reporting body Equifax, or, ID verification service provider Vix Verify, who will match those details against those held on their database. The Bank will then receive an overall assessment of the matching data which will be used solely for the purpose of verifying your identity, in accordance with AML/CTF Act. The Bank may also contact the issuer or official record holder (directly or via an approved third party) to verify document details using the Government’s Document Verification Service.

    An alternative means of verifying your identity is available using a documentation based procedure if you choose not to consent to Electronic Verification.

    NOTE: It is an offence under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to give false or misleading information.


Our privacy policy is available here. If you need further assistance please read our OIV frequently asked questions.