Frequently asked questions about Online Identity Verification
Why do I have to verify my identity?
As an AUSTRAC registered financial institution, we are required by law to verify an individual’s identity prior to providing access to our products and services.
Ensuring that those who apply for our products are who they say they are not only protects the wider public from identity fraud, but also limits the ability of fraudsters to open accounts with us.
What ID documents are required to complete online verification check?
Valid Australian Driver’s Licence/Learner’s Permit
Current Australian Passport
How does Online Identity Verification check work?
- SMS – A SMS with the Online Identity Verification link will be sent to your mobile number that was used for the application.
- ID – Take a photo of either your Driver’s Licence or your Australian Passport, from which we will read your details.
- Selfie – Then you take a selfie, we will match against the photo from your ID Document.
- Submit – Lastly you check that the details are correct and submit!
How long does Online Identity Verification take?
It takes less than 5 minutes from start to finish, and you’ll be provided with a result as soon as you’re done!
Will I need a compatible smart device to complete Online Identity Verification? Which devices can I use?
Verification can be done on any smart device that has a camera, including laptops with webcams. Though for best results, we recommend using a smartphone less than 5 years old.
What if I do not have a compatible smart device (smartphone or webcam)?
You can either visit one of our branches or download and complete a Proving Your Identity form to have documents certified and returned to us.
Do I need internet coverage to complete the check?
Yes. Your device will need to be connected to the internet to be able to communicate with our systems.
Can I complete more than one check?
Yes. If your verification attempt fails or is interrupted for any reason, you can follow the link again to restart the Online Identity Verification process.
Can I pause and re-start the process later?
Once you start Online Identity Verification you must finish the process in one session. If you need to stop at any time, you can always begin a new one by following the link provided to you again.
- Where can I go or who can I talk to for additional support?
- What happens if I don’t pass?
What happens if I decide not to complete the online verification process?
We use Online Identity Verification to ensure a fast, secure and reliable verification of your identity.
If you do not wish to proceed we will have to verify your identity the old fashioned way: by downloading our Proving Your Identity forms and having them certified and returned to us.
How long is the online verification check valid for?
As per Bank First Anti-Money Laundering and Counter Terrorism Finance (AML/CTF) Program we may request our existing members to re-verify their identity every 5 years, in order to comply with AML/CTF Act 2006 requirements and to ensure your identity verification information are current.
Is your Online Identity Verification process secure and is my privacy protected?
Your privacy is always our top priority. When completing Online Identity Verification, a secure connection is established between our verification service and your device.
Can I share my Online Identity Verification result with other financial institutions to open accounts or membership?
No, your Online Identity Verification result applies only to your individual identity verification with us. We do not share this information with any other financial institution.
Can I use my foreign passport or foreign driver licence to complete Online Identity Verification?
At this time only Australian driver’s licences and passports are supported by Online Identity Verification.
To complete your verification with alternative ID verification documents please download a Proving Your Identity form and have your ID documents certified.
What if my name doesn’t match my identity documents?
Example: Driver’s licence has my surname after marriage and my passport has my maiden name.
Unfortunately you may not be able to complete Online Identity Verification process instantly in this case.
You can either visit one of our branches or download and complete our Proving Your Identity forms and provide a certified copy of your formal marriage certificate or change of name certificate issued in Australia.
What if my Australian identity document won’t scan?
If you are having difficulties scanning your ID document, you may not be attempting the scan under optimal conditions, to ensure the best outcome please follow the steps within the Online Identity Verification.
- What if I receive the error messages ‘system error’ or system unavailable?
What happens if I use Online Identity Verification and I don’t end up opening an account?
Can I request a copy of my data held by Bank First?