Online Identity Verification FAQs
What is OIV?
Online Identity Verification (OIV) is a system that lets us confirm your identity by checking details of an Australian ID document, without you having to come in and meet us face to face. We use this to reduce fraudulent applications.
Protecting your privacy is both a legal requirement and important to us as your trusted banking provider. We have strict processes and guidelines in place to ensure your information is safe and secure.
In the event that your information were stolen, you would be easily able to confirm your identity with our OIV system through a simple selfie on your device sent through to us. Our systems would then match this up with the photo on your ID.
Frequently asked questions
As an AUSTRAC registered financial institution, we are required by law to verify an individual’s identity prior to providing access to our products and services.
Ensuring that those who apply for our products are who they say they are not only protects the wider public from identity fraud, but also limits the ability of fraudsters to open accounts with us.Valid Australian Driver’s Licence/Learner’s Permit OR Current Australian Passport.
ID – Take a photo of either your Driver’s Licence or your Australian Passport, from which we will read your details.
Verify your identity
Follow the steps to verify your identity via a website browser. Please note: Online Identity Verification can only be used on a device with a camera.