• Financial hardship & your credit report: Legislative changes from 1 July 2022 to financial hardship arrangements that impact your credit report. Find out more.


Online Identity Verification FAQs

Online Identity Verification (OIV) is a system that lets us confirm your identity by checking details of an Australian ID document, without you having to come in and meet us face to face. We use this to reduce fraudulent applications.

Protecting your privacy is both a legal requirement and important to us as your trusted banking provider. We have strict processes and guidelines in place to ensure your information is safe and secure.

In the event that your information were stolen, you would be easily able to confirm your identity with our OIV system through a simple selfie on your device sent through to us. Our systems would then match this up with the photo on your ID.

Frequently asked questions about Online Identity Verification