Online Security Checklist
Unique passwordCreate a unique secure password for Internet Banking and always use an alpha-numeric password combining numbers, upper and lower case letters with at least one special character, e.g. Rf3Tg#1d8w.
Two-factor authenticationRegister for one of our free second level authentication security features; SMS One Time Password or Funds Transfer Password.
Change your password regularlyRegularly change your password and keep your password secure.
Contact detailsKeep your contact details up-to-date.
Keep your personal identity privateOnly provide your personal identity information to entities that you do know and trust.
Antivirus softwareRegularly scan your computer and keep your antivirus software up-to-date.
Automatic security updatesTurn on Automatic Updates for your security software.
Unknown softwareDo not install software or run programs of unknown origin.
Always logout of Internet BankingAlways logout of Internet Banking using the logout button located at the top right of the screen.
Don't use public computers for Internet BankingDo not use public computers for Internet Banking, e.g. Internet cafes, libraries or hotels. If you have used a shared computer then please change your password on your own trusted computer at home or work.
Check your last login details and transaction hisotryImmediately report any suspicious activity on your account to Bank First on 1300 654 822.
Do not click links in an emailNever access Internet banking by clicking on a link in an email. Login directly by typing www.bankfirst.com.au into your browser and clicking on the Internet Banking link. Also check that the Internet Banking address starts with 'https://' to ensure that the site is secure.
More security resources
For further information about Internet and Email Security, visit the following websites:
Australian Government Initiative https://www.staysmartonline.gov.au
Australian Securities and Investment Commission https://www.moneysmart.gov.au
Little Black Book of Scams Online http://www.scamwatch.gov.au
Australian Competition and Consumer Commission http://www.accc.gov.au or call 1300 302 502.
We have become aware that there has been a cyber-attack at another financial institution which has resulted in the disclosure of PayID details of other banks’ customers.
The attackers will not be able to access bank accounts since no passwords or credentials are available from the PayID database.
Please be aware that SMS phishing attempts using hacked data could occur – for example, you may receive a personalised message from the attackers which looks like a legitimate message from us or another bank, in an attempt to acquire your banking credentials and password. You should be cautious of any unusual SMS activity and never click on a link in a random message.
Please call us on 1300 654 822 if you receive a suspicious SMS message.