• Internet Banking and the Bank First app will be unavailable between 4am - 8am Sunday 12 December 2021 for scheduled maintenance. Customers can still use their cards during this time. We apologise for any inconvenience.

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Cookie Policy

Bank First Cookie Policy

At Bank First, we're committed to protecting your data and privacy. Our privacy policy and cookie policy assists us to protect our Members whilst fulfilling our obligations under the Australian Privacy Principles, as outlined in the Privacy Act 1998. 

Please read these carefully to better understand how we use your data to enhance your experience with us.

What are cookies? 

A "cookie" is a small text file that your web browser stores on your device when you visit a website or application on your computer, mobile or other device. 

How are they used?

Cookies collect and store user information to help optimise the website or application for a more personalised experience. 

We use them for the following purposes:

• To remember information about you to help you complete forms quickly.
• To help us understand how people are using our services, and what products are being looked at, so we can continue to make improvements.
• To help us personalise our website, emails and advertising to you by remembering your preferences and interests.
• To find out if you're reading our emails and if you're finding them helpful.

We use cookies on our banking app as well as our websites listed below: 

https://www.bankfirst.com.au/
https://homefirst.bankfirst.com.au/
https://ibank.bankfirst.com.au/desktop/signon/login.aspx
https://apply.bankfirst.com.au/

How do I disable cookies?

Most internet web browsers are set to accept cookies by default to enable full use of websites that utilise them. 

However, if you don't wish to receive any cookies you may configure your browser to reject them or receive a warning when cookies are being used. You will need to change your settings on each device where you wish to block the use of cookies. 

In some instances, this may mean that you will not be able to use some or all of the services provided on our website and Internet Banking. However, you may still be able to access information-only pages. 

First party cookies

First party cookies are used by Bank First, and are stored by our website and allow us to collect and analyse data to help us create a personalised experience while you're on our website. This means you'll see relevant information catered to your needs. These cookies can be disabled as per the instructions above. 

Third party cookie providers

Third party cookies are used by our service providers to create and monitor our marketing campaigns. Third party service providers use cookies to collect information, such as, when you visited our site, your browser type, and the server that you log into on your computer. 

The information is used in a collective form and generally no personal information is collected by third party service providers. 

Our agreements with these third parties ensure this information is only used to carry out functions on our behalf, and if any personal information is collected the confidentiality of that information is maintained.

The below table provides information about our main third party cookie users, what the cookies are used for, and where you can learn more or opt out.

Cookie Description Opt out/more details
Adobe

Marketo is a product of Adobe and is used as our email marketing system. Marketo cookies allow us to see if you are opening and reading our emails, what actions you take after getting our emails, and to find out if the content is relevant to you.

https://documents.marketo.com/legal/cookies/

Facebook

Facebook cookies allow us to show you content and ads relevant to you based on things like your interests and demographics. They also allow us to stop showing you ads that you may have seen before.

Cookie policy and opt out instructions: https://www.facebook.com/policy/cookies/

Google Analytics

Google Analytics helps us understand how and when you interact with our website, what content is relevant and how well our marketing campaigns are performing. This helps us make ongoing improvements to our website, products and services.

Opt out:
https://tools.google.com/dlpage/gaoptout

Google Campaign Manager 360 Floodlight

Google Campaign Manager 360 Floodlight cookies enable us to understand if you complete certain actions on our website after you have seen or clicked through one of our display or video advertisements served on Google or other platforms via Campaign Manager. Campaign Manager uses this cookie to understand the content with which you have engaged on our website so they may subsequently deliver some targeted advertisements to you.

https://support.google.com/campaignmanager/
answer/2839090?hl=en

Hotjar

Hotjar cookies allow us to learn what you find interesting or useful on our website by recording sessions and creating heatmaps. Hotjar will never record sensitive information and we cannot attribute a recording to a specific individual.

Privacy Policy
https://www.hotjar.com/legal/policies/privacy/
Privacy Policy FAQs
https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs
Opt out:
https://www.hotjar.com/privacy/do-not-track/

Monsido

Monsido cookies allow us to see what pages you are visiting on our website, as well as what improvements we need to make to provide a better experience for our customers.

https://monsido.com/cookie-policy

NextRoll

These cookies allow for advertising through NextRoll's advertising partners. We use NextRoll cookies to personalise ads to you based on what you have looked at on our website or your interests.

AdRoll Privacy Policy
https://www.nextroll.com/privacy

YouTube

We embed videos from YouTube on our website. As a result, when you visit a page with content embedded from or linked to YouTube, you may be presented with cookies from YouTube.

https://support.google.com/ads/answer/2662922?hl=en-GB

 
If you have any questions or concerns regarding our privacy or cookie policies, please don't hesitate to reach out to us via our contact form

Cookie Policy last updated : 1 November 2021