Home and Contents Insurance

Frequently asked questions

• How much should I insure my home for?

  The Home Building Calculator makes it easy to estimate the cost to rebuild the current building at a specific address.

• How do I renew my general insurance policy?

  If you pay by direct debit (via BSB and account number or by VISA/Mastercard), your general insurances will automatically renew unless you cancel your policy. CGU will provide you a renewal statement 14 days before your policy restarts, to allow sufficient time for you to make updates. 

  If you pay your policies via BPAY, CGU will send you a new biller code with your renewal paperwork, 1 month before your policy ends. You must pay this before the due date if you wish to renew your policy.
  

• How do I make an Insurance claim?

  The quickest and easiest way to make a claim for my general insurances is to contact CGU directly on 13 22 94. Claims can be lodged 24 hours / 7 days a week.

  Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.

• What information do I need to make a claim?

  In general, you will need to provide the following details:

  • Your policy number

  • Standard information to identify yourself

  • The name of the insured on the policy

  • Detailed description of the incident

  • The date of loss and the loss address

  • Any details of other parties involved (if applicable).

   

• I've got hearing aids, are these covered in my Insurance policy?

  Hearing aids are covered under general contents up to $20,000 per item, pair or set. Our Accidental Damage policy will cover these for loss or damage outside the home for you.