Use online banking to advise us of your upcoming overseas travel.
We’re providing a self-service option to make it easier for Bank First Members to inform us of upcoming travel plans via Internet Banking, enabling us to keep an eye out for unusual activity.
By logging onto Internet Banking, you can update your travel plans safely and securely without needing to call or email us.
Here’s what you need to know.
Log in to your Internet Banking account and select ‘Services’ and ‘Overseas Travel’ from the menu.
You will need to provide a contact method while you’re overseas, the countries you plan to visit and the dates you’ll be away – that’s it! No more waiting on hold, just a quick and easy online form.
You will receive an email to confirm your request has been received and your account updated.
Your financial security is our priority. To ensure we provide you with a safe and secure Internet Banking Service we have a number of security measures in place to protect you online.You can also play a role to protect your account.
Always create strong passwords or passphrases which are at least 14 characters long and use a combination of letters and numbers which are unpredictable or unique.
Never real your PIN or passcode to anyone.
Remember to always log out after each session.
Check your account regularly and if you notice any unauthorised transaction, please alert us immediately.
If your card won’t work when overseas you can contact us via phone (+61 3 9834 8560) Mon – Fri 8.00am-6.00pm AEST (excluding Public Holidays) to seek assistance. You can also lodge a web enquiry via Bank First ‘Contact Us’.
For ‘non-urgent’ issues email us at info@bankfirst.com.au.
You can stop your card instantly or put a temporary lock on it in the Bank First App. To learn how to lock your card in the Banks First App, visit our Lost, Stolen or Damaged Cards page.
If you need further assistance to report a lost or stolen card, call 1300 654 822.
If you lose your card overseas call +61 3 9834 8560 or contact Visa Global Assistance.
Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150 for an Emergency Card is also applicable. (This fee is waived for Visa Platinum Credit Card holders, please refer to Terms and Conditions Part B: Fees and Charges.)
For more information on card security, please visit our Security overview.
