Manage Passwords
One of the most essential ways to protect your personal details online is to ensure your passwords are highly secure.
How to reset your password
Forgotten password
If you do not receive you SMS one-time password, please contact usLocked out of Internet Banking
If you do not receive you SMS one-time password, please contact usIf you know your existing password
Need help? Contact usRegister for SMS Security
To register for SMS Security, please contact us.Our top password security tips
Change your passwords regularly
Use different passwords for each account/service.When selecting a password, complex is best!
We sugest you use a combination of numbers, upper and lower case letters and at least one special character, e.g. Rf3Tg#1d8w. See password requirements below.Keep your passwords confidential
One of the most essential ways to protect your personal details online is to ensure your passwords are highly secure.Never access Internet Banking or the Bank First App using an unknown WiFi connection such as at a public library or café
These connections are often unsecure, increasing the risk of hackers intercepting your passwords and data.