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BSB 704-191

Manage Passwords

Forgotten your password or locked out of Internet Banking? Follow our step-by-step guide to reset your password quickly and easily.

Follow our step-by-step guide

Our top password security tips

  • Change your passwords regularly

    Use different passwords for each account/service.
  • When selecting a password, complex is best!

    We suggest you use a combination of numbers, upper and lower case letters and at least one special character, e.g. Rf3Tg#1d8w. See password requirements below.
  • Keep your passwords confidential

    One of the most essential ways to protect your personal details online is to ensure your passwords are highly secure.
  • Never access Internet Banking or the Bank First App using an unknown WiFi connection such as at a public library or café

    These connections are often unsecure, increasing the risk of hackers intercepting your passwords and data.

Frequently asked questions

  • If you know your existing password:

    1. Login to Internet Banking > select Maintenance > select Change Password.

    2. Enter your existing and new password.

    Please note: all passwords are case sensitive. Make sure that you enter carefully and correctly.

    To reset your password, you will be required to have SMS Security registered on your account.

    To register for SMS Security, please contact us.

    If you’ve forgotten your password or locked yourself out of Internet Banking:

    1. Go to our Internet Banking login page > click Forgot your password?

    2. Enter your member number and date of birth.

    3. Select next > then click to get an SMS one-time password.

    4. Enter your SMS one-time password and your new Internet Banking password.

    5. Login to Internet Banking.

    If you do not receive you SMS one-time password please contact us.

  • Your password must be a minimum of 8 characters and contain at least:

    • One upper case letter

    • One lower case letter

    • One number

    • One special character (only accepted: ~!@#$%*^_+(){}[]:;,./?\|)

    Your password must also not contain more than 2 repeated characters.

    For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions.

  • If you do not receive you SMS one-time password please contact us.

  • You will automatically be registered for SMS Security when you set up Internet Banking.

    Alternatively, contact us for a friendly Member Service Consultant to help you register for SMS Security.


  • After 10 minutes of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

  • If your password has been stolen please contact us immediately.

  • Some browsers prompt you to save your Internet Banking password when logging on to Internet Banking.

    For security reasons, we recommend you never use this feature to store your Internet Banking password.

    This is important especially when using a public or shared computer as someone else could access your personal information without your knowledge.

    For instructions on how to stop this or manage your passwords, please refer to the below browser help sections for specific instructions:

    Please note, browser versions may vary so you may need to seek further information through the above resources.

  • No, your Funds Transfer Password must be different from your Login Password. If you do not remember it, please contact us.

How we protect you

While we have many security and privacy measures in place to deter fraudsters from accessing your banking details, online security is a team effort.