Banking anywhere, anytime
Sometimes you just need to get things done!
The tools you need to banking safely online
Follow our simple 'do it yourself' videos.
Looking for your statement?
Your bank statement is important to keep track of transactions, particularly at tax time. You can download your bank statements yourself, using Internet Banking.
Download the Bank First App
A step-by-step video guide to get you started with the Bank First App. Let’s get you mobile!
Replace your lost, damaged or stolen card
Where’s my card? The next time this happens, follow this video guide which shows you how to replace your card.
Change your password
Follow our step-by-step video guide to change your password using Internet Banking or by using the Bank First App.
If you’ve registered for online banking, take a look at our ‘do it yourself’ video guide and take control.
It’s simple and it’s safe.
Travelling overseas? Let us know!
Before you head off on your travels, make sure you let us know. You can do this yourself, by logging into Internet Banking. Enjoy your trip!
Here's what you can do yourself
| Bank First App | Internet Banking | Support |
|---|---|---|---|
Change your password |
|
| Video Guide |
Temporarily change your daily limit | FAQ | ||
Download your statement | |||
Going overseas? Let us know! |
| Video Guide | |
Report a lost, stolen or damaged card |
| ||
Dispute a transaction on Bank First debit or credit card |
| FAQ | |
Change your card PIN |
|
| FAQ |
Open and manage a Term Deposit |
| FAQ | |
Lock and unlock your cards |
| ||
Set up PayID |
|
| FAQ |
Need more help?
Find more information and FAQs on how to change your password and send travel notifications.