You can stop your card instantly by going on to the Bank First App.
Login to the Bank First App to report your card stolen or lost, order a new card, or put a temporary lock on your card. Alternatively, you can call our customer service team for assistance on 1300 654 822.
If you have a Bank First card in your mobile wallet (Apple Wallet or Google Wallet) and your card is lost or stolen, you can continue to use your mobile wallet to transact. Once your new card has been activated, your mobile wallet will automatically update with your new digital card details.
If you lose your card overseas call +61 3 4053 5555 or contact Visa Global Assistance.
A lost or stolen card can also be stopped at anytime within our Mobile Banking App. After reporting a card lost or stolen via our Mobile Banking App you have the option to re-order your card immediately.
Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150.00 for an Emergency Card is also applicable.
Please refer to Terms and Conditions Part B: Fees and Charges