Lost, Stolen or Damaged Cards
Replace a lost, stolen or damaged card
Lock your card immediately or put a temporary lock on it in the Bank First App. You can also lock your card while you look for it, which restricts all purchases and withdrawals.
After reporting a card lost or stolen via our Bank First App you have the option to re-order your card immediately.
Login to the Bank First App
Select Cards
Swipe to find your Card
Select Need help with your card?
Select ‘Lost your card’, ‘Card been stolen’ or ‘Damaged your card’ and follow the prompts.
Select if you would like a replacement card.
Your card will be stopped immediately.
Alternatively, you can call our customer service team for assistance on 1300 654 822.
Lock misplaced card
Try locking your card while you look for it. If it’s found, you can simply unlock your card and continue using it.
Login to the Bank First App
Select Cards
Swipe to find your Card
Tap on Lock Card
A success message will appear confirming your card will be locked from all purchases and withdrawals.
This feature temporarily locks your card so no further transactions can occur while you are looking for your card.
To unlock your card, simply tap Unlock Card and a success message will appear confirming the card has been unlocked and you can make purchases and withdrawals.
Lost your card overseas?
A lost or stolen card can be stopped at anytime by going on to the Bank First App.
If you lose your card call 1300 654 822 (Australia) or +613 9834 8560 (overseas), or contact Visa Global Assistance.