Lost or Stolen Cards
To report a lost or stolen card, call 1300 654 822. If you lose your card overseas call +61 3 9834 8560 or contact Visa Global Assistance.
A lost or stolen card can also be stopped at anytime within our Mobile Banking App. After reporting a card lost or stolen via our Mobile Banking App you have the option to re-order your card immediately.
Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150.00 for an Emergency Card is also applicable.
Please refer to Terms and Conditions Part B: Fees and Charges