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Change Your PIN

Both Internet Banking and mobile banking app provide you with the convenience of selecting a PIN via a secure channel anywhere/anytime.

Changing your PIN is now even easier

You can now select the PIN on your Bank First card via Internet Banking or mobile banking app as long as you have SMS One Time Password enabled. Both Internet Banking and mobile banking app provide you with the convenience of selecting a PIN via a secure channel anywhere/anytime. You won’t need to know your existing PIN to change it.

If you're not yet registered for internet banking, please contact us.

If you know what your current PIN is but are not registered for Internet Banking, you can change your PIN at the ATM located at our Hawthorn East Branch, 117 Camberwell Road, Hawthorn East, 3123.

Manage your Card PIN

  • Changing your PIN on Internet Banking

    • Login to Internet Banking.

    • Select Services.

    • Select Card PIN Select.

    • Select your card.

    • Click on the keypad tool to select and confirm your PIN.

    • Click Get SMS button and enter the one time password you receive via SMS.

    • Click Select PIN button.

    • You will receive confirmation of the PIN change pop up on screen.

    Changing your PIN on the Bank First App

    • Login to the App.

    • Select the hamburger menu in the top left of screen.

    • Select Settings.

    • Select your App Settings.

    • Scroll down, and select App login - PIN, Pattern or Member ID.

    • Confirm your existing PIN.

    • Choose a security option ie PIN, Pattern or Member Number.

    • Enter your new PIN.

    • Re-enter your new PIN to confirm.

    • You will receive confirmation of the PIN change pop up on screen.

    If you're not yet registered for Internet Banking, please call 1300 654 822.

  • You should keep your PIN a secret. You should avoid using a PIN that contains repeated characters (like 1111) or digits in sequence (like 1234), and you should not select numbers that are based on discoverable information e.g. a birthday, licence number, postcode or telephone number.

    You can choose to have a PIN with more than 4 digits; however some countries and companies only accept 4 digit PIN numbers. If you have a longer PIN, some of your transactions may not be successful.

  • No. You do not need to know your existing PIN to select a new one.

  • Yes. We have a range of security measures in place to protect you. Find out more about how we protect you and how to protect yourself online.

  • No. Changing your card PIN online is free of charge.

  • You will not be able to receive a One Time Password when using an international mobile number. You may be able to receive SMS to an Australian number while overseas; check with your mobile phone provider to confirm availability and cost.

    Otherwise, please contact us.