Financial Difficulty and Hardship
What is financial difficulty?
Financial difficulty is more common than you think, we understand life can take an unexpected turn and we are here to help. Financial difficulty can arise from events such as unemployment, illness or a relation breakdown and our dedicated Customer Care team can discuss options that may be available to help you find your feet and get back on track.
How we can help
If you are finding it difficult to make your repayments, depending on your circumstances, the following types of assistance may be available:
- Reduce your repayments for a period of time
- Put your repayments on hold for a period of time
- Make your normal repayments and get help with missed repayments
- Restructure your loan over a longer term to reduce your repayment amount
Everyone’s situation is different, and we will tailor the assistance to your circumstances and needs.
How to apply for financial hardship assistance
Family Repayment Pause
Having a baby is a very exciting and a life changing event, there are lots of things to consider including managing your finances. A family repayment pause allows you to take a breather by stopping or reducing your loan repayments for a specific period when one of you goes on maternity or paternity leave. If you would like to know more about the Family Repayment Pause, download this form or call the Customer Care Team on 03 9834 8530.
Useful tools and resources
Managing your finances during tough times can get overwhelming, support and assistance is out there, and it’s free. Below are some organisations you that can help you.