Accessibility
We strive to be an accessible and inclusive bank that caters to the needs of everyone. We want to make sure that everyone can access our products and services with ease.
We’re here to help
We strive to be an accessible and inclusive bank that caters to the needs of everyone. We want to make sure that everyone can access our products and services with ease.
Phone
You can call us on 1300 654 822 from 8am to 6pm AEDT.
If you’re deaf, have a hearing or speech impairment, the National Relay Service can help you speak with us. You can access this service via any of the below options:
TTY or voice: call 133 677, then ask for 1300 654 822
Speak and listen: call 1300 555 727, then ask for 1300 654 822
SMS relay: text 0423 677 767
Interpreter services
If English isn’t your first language you can use the Government’s Translator and Interpretation services, free of charge. You can access the service by calling 131 450.
This service is available in over 150 different languages. Find out how to use this service in common languages below, or visit the TIS National website.
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Vision impairment
If you have vision impairment, you can request any of our documents to be sent to you in a large font size.
Website accessibility
If you have trouble typing, moving a mouse or reading a screen, we recommend downloading a free website accessibility tool like Essential Accessibility. With this tool you can use voice commands, increase font sizes, use the mouse hands free, and much more.