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Fraud and Scams

Find out how to protect yourself and what to do if you have been impacted by fraud or scams.

Report a scam or fraud

What to do in the event of fraud or a scam

Received a text or call that seemed too good to be true? It usually is. Legitimate companies will never ask you to reveal passwords or financial information. 

Beware of scams and stay updated on national scams by reviewing current scams at


Don’t act straight away. Stop and think about what you’re being asked to do. 

Real companies or government agencies won’t pressure you to make payments.


Have a quick look on Google to see if the company or person is real and whether it's the right phone number.

Check to see if anyone else has had similar experiences.


If you’re still unsure, show a family member or friend and ask for their opinion before taking any action.

What is phishing?

Phishing is the most common cyber-attack used today. They can be sent to you via email, text message, and sometimes via social media from what can appear to be a reputable source.  Phishing attacks are used to trick the recipient into revealing sensitive information or data in order to steal from you. 

Remember to pause, review and ask a friend or family member when you receive such messages. Learn more about protecting yourself from specific scams below.


Need to stop a card?

Have you had suspicious activity on your accounts or credit card? You can stop or lock your card through the Bank First app.

Report a scam or fraud

If you think you have been targeted or lost money as a result of a scam or fraud, please call us on 1300 654 822 Mon–Fri 8-6pm AESDT. Outside of these hours, please advise us using our report a scam/fraud form.