Scams and Fraud
Beware of scams and always remember
Stop
Don’t act straight away. Stop and think about what you’re being asked to do.
Real companies or government agencies won’t pressure you to make payments.
Check
Have a quick look on Google to see if the company or person is real and whether it's the right phone number.
Check to see if anyone else has had similar experiences.
Protect
If something feels wrong, act quickly.
Contact your bank immediately if you notice unusual activity or if a scammer gets your money or information.
Warning signs it might be a scam
A caller or text message appears to be from Bank First
They tell you there has been an unauthorised transaction, or may ask you to confirm a payment that you didn’t make.
Hang up. Do not click any links, share SMS One Time Passwords or codes.
You are asked to share passwords or codes
Scammers may request you provide SMS One Time Passwords or authorisation codes over the phone.
Hang up. Bank First will never ask you to provide SMS One Time Passwords or codes.
A message urges you to click on a link
You receive a message that asks you to click on a link that takes you to a webpage asking for your username, password, or personal information.
Do not click any links, share one-time passwords or codes.
There is an urgent request for action
You are asked to respond urgently, or provide personal details or money quickly.
Hang up. Bank First will never ask you to reveal passwords, one-time passwords or financial information.
Real scam stories
There's absolutely no shame in being scammed and there's no shame in having a 'close call'. Let’s get the conversation out into the open and share our stories.
An elderly Member trusted a member of her support community and almost lost her life savings. Red flags went up as $30,000 in transactions suddenly appeared on her account.
Another example of be careful who you trust. A transaction of this size was unusual for this Member. It was flagged ‘suspicious’ and it turns out, it was.
A holiday for one of our Member’s is a trip interstate to visit family. That’s why a request to substantially increase his credit card limit for an overseas holiday raised questions.
Think only ‘oldies’ get scammed? If you don’t bank online you won’t get caught? Think again. Scams can happen to anyone and they’re becoming more sophisticated.
Need to stop a card?
Learn how by watching our video guide.
Report a scam or fraud
If you think you've been the victim of fraud or a scam and are worried about your account security, we can help.
The information in this communication is general in nature and is intended to raise awareness about common scam tactics and preventative measures. While the information may assist you in mitigating your risk and exposure to scams and fraud, this is not guaranteed in any way. Examples are illustrative only and are subject to the assumptions and qualifications disclosed. Whilst care has been taken in preparing the content, no liability is accepted for any errors or omissions in this communication, and/or losses or liabilities arising from any reliance on this communication.