Bank First App FAQs
Getting started
If you have Internet Banking set up, all you need to do is download the app and login.
Learn how to download the Bank First App by watching our how-to video guide.
The app is compatible with Apple and Android devices. We currently do not offer an app for Windows and Blackberry devices.
Note: While the app can be installed and used on iPads and Android tablets, the user interface is not specifically designed or optimised for use on tablets.
Yes – there is no restriction on the number of devices you can download our app on.
This notification will be displayed when you have registered the app through another device. Select 'Yes' if you wish to view and manage these devices.
No, you can set up different PINs or Patterns on different devices.
The Bank First app supports both Face ID and Touch ID. You’ll be prompted to enable Face ID and Touch ID when you first log in to the Bank First app. We don’t advise using this feature if someone else's Face and Touch ID are saved on your mobile device as they will be able to access your banking and perform transactions. This setting can also be enabled and disabled in the app security settings.
Tap the exit icon located at the top right of the app to log out.
To update your app, visit the App or Google Play stores. Search ‘Bank First App’ and download the update. If you have automatic updates enabled on your device, the app will be updated automatically.
No, there is no charge to update the Bank First App. There is also no charge to download the Bank First App for the first time.
Updating the Bank First App is important for several reasons:
Security: Hackers are constantly looking for weaknesses in software, and updates include security upgrades that protect against these attacks.
Performance and compatibility: Updating your app can improve the app's performance and make sure it continues to work effectively on your device.
Features: Updating your Bank First App allows you to take advantage of our features and provides you with a more convenient way of banking.
To access an app tour:
Go to 'More' in the app menu.
Tap 'Help and support'.
Tap 'App tour'.
Depending on your device, all of your current apps will be automatically transferred to your new device. If the Bank First App doesn’t automatically transfer to your new device, you’ll need to download the app by searching for ‘Bank First App’ in the App or Google Play stores.
Once you have downloaded the Bank First App update, you will need your Member number and Internet Banking password to log in. Once you’ve opened the app, follow the three simple steps to start using the app.
If you have issues accessing our app, please access your banking through Internet Banking on our website. We would also like to hear about the issues you're facing.
Please contact us on this form or call one of our Member Service Consultants on 1300 654 822 between 8:00am and 6:00pm AEST Monday to Friday.
App and account settings
Quick Balance shows your account balance without logging into the app.
To select a Quick Balance account, select 'Profile' and tap 'Quick balance'. Swipe the 'Quick Balance' to On and follow the prompts.You will be required to enter your Member number and Internet Banking password when logging into the app for the very first time. After that, you will be prompted to set up a simple login method:
PIN.
Pattern.
Fingerprint authentication (Android only).
TouchID (iOS only).
FaceID (iOS only).
PIN (minimum 6-digits).
Pattern (6-9 in length).
Yes, you can now increase your transfer limit in the Bank First App, just like you can in Internet Banking.
Follow our step-by-step guide or for more assistance watch our video.
Select the account you want to change limit on.
Select cog at top of screen.
Scroll down and select 'Manage daily transfer limits'.
Select payment type.
Select the transfer limit and then ‘Send SMS code'.
Once you receive your One Time Password, enter your One Time Password into the text field.
Tap on the 'Continue' button.
Yes. Simply go to app menu:
Select ‘Profile’
Select ‘Address details’ or ‘Contact details’
Yes, there are two ways to change your Internet Banking password in the Bank First App:
If you are logging into the app and have forgotten your password, click the 'Forgot Password' button and follow the prompts to change your password in the app. Please note that you will need to be registered for SMS Security to perform this action.
If you are already logged into the app and need to change your password, go to the ‘Profile’ menu, select ‘App security’ and then ‘Change Internet Banking Password’. You will need to know your current Internet Banking password to reset your password this way.
Yes. Simply go to the app menu:
Select 'Profile'.
Select 'Accounts'.
Select 'Set Default Payment Account'.
Choose the account you want as your default
Select 'Forgot login details' at the login page in the app. You will then be prompted to reset your PIN or Pattern using your Member number and password to authenticate yourself.
A default payment account is the account that your Bank First App will automatically select every time you make a payment from your app. This is usually your everyday account (S1 or S9).
Yes. To change the order your accounts appear in your Bank First App:
Scroll down on your home screen and select 'Customise home' or via Profile
Tap and hold down on the arrows on the right of the account and drag the selected account to where you want it to be.
Your changes will save automatically. Once you are happy with the order of your accounts, simply return to the home screen and the changes will be applied.
Managing your card
Login to the Bank First App.
Select Cards.
Swipe to find your Card.
Tap on Lock Card.
A success message will appear confirming your card will be locked from all purchases and withdrawals.
This feature temporarily locks your card so no further transactions can occur while you are looking for your card.
Login to the Bank First App.
Select Cards.
Swipe to find your Card.
Tap on Unlock Card.
A success message will appear confirming the card has been unlocked and you can make purchases and withdrawals.
We have features in the app that enable you to manage your Visa Debit or Credit Card purchases locally (within Australia) and overseas. Go to the ‘Cards’ section of the app to view these features.
Use the toggle buttons to turn the function on/off for:
Digital wallet purchases using Apple or Google Pay
Online purchases
ATM cash withdrawals
In-store physical card purchases (Paywave and insert/swipe)
Managing payments, transfers and transactions
Yes, you can now increase your transfer limit in the Bank First App, just like you can in Internet Banking.
Follow our step-by-step guide or for more assistance watch our video.
Select the account you want to change limit on.
Select cog at top of screen.
Scroll down and select 'Manage daily transfer limits'.
Select payment type.
Select the transfer limit and then ‘Send SMS code'.
Once you receive your One Time Password, enter your One Time Password into the text field.
Tap on the 'Continue' button.
On your home screen, tap the account that you want to search through.
In the bottom right hand corner, tap the blue search icon and enter your search term (keyword) or dollar amount. You can select whether the transaction is a credit or a debit or both.Yes, redraw is available within the Bank First App. The minimum redraw amount is $500.
You can redraw funds by selecting your home loan account and making an internal or external transfer between accounts or by making a BPAY payment directly from your home loan. Please note that the minimum redraw amount is $500.
Yes. Go to the ‘Cards’ section and scroll down to ‘In-store physical card purchases’. Use the toggle button next to Tap&Go/ Paywave to turn this feature on or off.
Yes. Go to the 'Cards' section and tap the toggle button next to 'International Purchases’ to the 'Off' position. You can manage these card controls for digital wallet purchases, in-store physical card purchases, online purchases and ATM withdrawals.
Yes. You can approve or reject payments on your Two to Sign accounts. Go to ‘Pay’ and then select ‘Authorisation Requests’. You can toggle between the requests made by you and the requests that are pending your approval. Select either 'Approve' or 'Reject'.
Yes, you can dispute a transaction on your Bank First Debit or Credit Card by lodging a Visa Transaction dispute form in the app. Simply head to the ‘More’ option on bottom right hand corner and select 'Help and support'. Then select 'Visa Transaction Dispute' and follow the prompts.