Search Transactions and eStatements
Find out how to search transactions and download eStatements and eCommunications.
Transactions and eStatements
Find out more about our search transactions feature and how to download your statements using Internet Banking.
From the top navigation select Statements
From the next level navigation select View eStatements and eCommunications
A full list of your statements will be displayed
Click to select the statement you want to access. This will download your statement and appear in your Downloads menu (either at the top right of your screen or in your Downloads folder
Filter by Specifics
Cheque Withdrawal No.
Description (key words)
Receipt Number
Filter by Period
Last 7, 14, 30, 60, 90, 180 days
Last statement
Date range selection, specify your own date range
Filter by Type
Debit or Credit
Filter by Amount
Amount range (minimum or maximum)
You will be able to search up to 18 months worth of historic transactions.
Yes. If you wish to print your transactions for your own records, select the "Print" icon at the top of the page.
You can either:
Download an eStatement when the transaction occurred and search on the eStatement by selecting Ctrl and F on your keyboard and entering the word.
Register for eStatements and eCommunications
Registering is a great way to:
Access your documents faster, anytime, anywhere at your convenience 24/7.
View your documents within a reliable and secure environment.
Store your documents electronically, in one location, and find what you are looking for easily.
Save or print your documents as needed.
Protect your personal information from postal identity theft.
You can register for eStatements and eCommunications via Internet Banking.
Login to Internet Banking
Select Statements
Select eStatements & eCommunications Registration
Tick eStatements
Select OK
Confirm and select OK
You will then receive an email confirming you’ve been registered.
No. When you register via Internet Banking, you will be registering for both eStatements and eCommunications.
Yes. You can deregister from eStatements and eCommunications at any time.
Login to Internet Banking
Select Statements
Select eStatements & eCommunications Registration
Tick Paper Statements
Select OK
Confirm and select OK
You will then receive an email confirming the change.
Please note, if you deregister you will no longer be able to view any documents online and you will revert to receiving paper based documents. We recommend you save a copy of your available statements and notices if you would like to retain a copy for future reference before you deregister.
Anyone who is registered for Internet Banking can register for eStatements and eCommunications.
To save a PDF copy of your statement to your computer, from the PDF select the download button at the top right corner of the screen. Save it to your computer.
To print the statement, click the print button at the top right corner of the screen.
An electronic version of Slate (eSlate) will be delivered to your email address in place of the current version of Slate you receive. Any other notices and information will accompany your eStatement in an online format within the same PDF.
No. You will only be able to view your documents from the time of registration. Your document archive will grow month by month following your registration.
eStatements
eStatements are your account statements delivered electronically via Internet Banking. eStatements contain a list of transactions during the time period for your accounts (usually monthly unless you have requested otherwise).
Access to your statements anytime, anywhere using Internet Banking.
No, eStatements are completely free.
Your end of the month eStatement will be made available within the first week of the following month. You will receive an email notifying you when your latest eStatement is available.
You will receive an email advising that your eStatement(s) are available to view via Internet Banking.
No. If you elect to receive eStatements, you will receive all your account statements electronically.
Yes. eStatements are delivered on a monthly cycle, while paper statements are delivered quarterly.
No. If you have previously advised us of a preferred cycle frequency we will maintain this request when you register for eStatements. If you wish to receive these monthly, please contact us.
Your eStatements will be available to view online for a period of 3 years.
A copy of an unavailable online statement can be provided via request by contacting us. Fees and charges apply for additional copies. Please refer to Terms and Conditions Part B: Fees and Charges.
Login to Internet Banking
From the top navigation select Statements
From the next level navigation select View eStatements and eCommunications
A full list of your statements will be displayed
Click to select the statement you want to access
Your statement will appear in your Downloads menu
Click Open file to download your statement
Save your Statement
Select the "Save" icon at the top of the page, and save to your device.
Print your Statement
Select the "Print" icon at the top of the page, and print to your local printer.
eCommunications
eCommunications are notices, documents and other communication delivered electronically via Internet Banking or email.
eCommunications will be delivered as and when we need to issue an important notice that relates to your account(s).
You will receive an email advising that your eCommunication(s) are available to view via Internet Banking. Please note, some eCommunications may be delivered by alternative electronic methods, such as email or SMS, as permitted by law.
No, you are required to have a valid email address recorded in Internet Banking to successfully register for eStatements and eCommunications.
You can update your email address via Internet Banking.
Login to Internet Banking
Select Maintenance
Select Update Contact Details
An SMS one-time password is sent to your mobile phone, to provide an additional layer of security before updating your details.
Your eCommunications will be available to view online for up to two years from the date of issue.
What should I do if I have trouble with eStatements and eCommunications?
Below are some common issues that you may face and steps you can take.
If for any reason you do not receive any email notification, you will still be able to view your documents when you log into Internet Banking. Go to the ‘Accounts’ menu and select the 'View eStatements or eCommunications' tab. If you don't receive an email notification you must:
Check that your mailbox is not full
Check that your nominated email address is correct within Internet Banking. If the address is incorrect you can update your email address via the Maintenance tab in Internet Banking
To ensure that the email notification is always sent to the right address, please confirm your preferred email address at the time of registration.
eStatements and eCommunications will be PDF files therefore you will need a compatible PDF viewer such as Adobe Reader to view the document on your computer.
Download a free version of the latest Adobe Reader software to view your documents.