Statements

You can register for eStatements and eCommunications via Internet Banking.

1. Login to Internet Banking

2. Select Settings

3. Select Statement Options

4. At the top of the page, select eStatements

5. Hit Next

6. Click to get your SMS One Time Password

7. Enter the password you receive via SMS. 

8. You will then receive an email confirming you’ve been registered.

Getting eStatements has a range of benefits including:   

• Being able to access your statements faster, anytime, anywhere. 

• Viewing your statements within a reliable and secure environment. 

• Being able to store your statements electronically and find what you are looking for easily. 

• Saving or printing your statements as needed. 

• Protecting your personal information from postal theft.

No. You will only be able to view your eStatements from when you registered. 

Your end of the month eStatement will be made available within the first week of the following month. You will receive an email letting you know when your latest eStatement is available in Internet Banking. 

1. Login to Internet Banking

2. Select Accounts

3. Then select Statement and Transaction Lists

4. A full list of your statements will be displayed

5. Click to select the statement you want to access. This will download your statement and appear in your Downloads menu (either at the top of your screen or in your Downloads folder).

Watch our video guide to learn how to download your statement.

You will receive your eStatements monthly. 

No. If you have previously advised us of a preferred cycle frequency we will maintain this request when you register for eStatements. If you wish to receive these monthly, please contact us.

Your eStatements will be available to view online for a period of 3 years from when they were issued. 

A copy of an unavailable online statement can be provided via request by contacting us. Fees and charges apply for additional copies. Please refer to Terms and Conditions Part B: Fees and Charges.

eCommunications are delivered on an as-needed basis to issue an important notice that relates to your account. 

You will receive an email advising that your eCommunications are available to view via Internet Banking. Please note, some eCommunications may be delivered by alternative electronic methods, such as email or SMS, as permitted by law. 

You can update your email address via Internet Banking.

1. Login to Internet Banking

2. Select Settings 

3. Select Update Contact Details

4. An SMS One Time Password is sent to your mobile phone, to provide an additional layer of security before updating your details.

If for any reason you do not receive any email notification, you will still be able to view your documents when you log into Internet Banking. Go to the ‘Accounts’ menu and select the 'View eStatements or eCommunications' tab. If you don't receive an email notification you must: 

• Check that your mailbox is not full.

• Check that your nominated email address is correct within Internet Banking. If the address is incorrect you can update your email address via the Settings tab in Internet Banking.

• Contact us.

To ensure that the email notification is always sent to the right address, please confirm your preferred email address at the time of registration. 

eStatements and eCommunications will be PDF files therefore you will need a compatible PDF viewer such as Adobe Reader to view the document on your computer. 

Download a free version of the latest Adobe Reader software to view your documents.