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Manage Cards

Find out how you can manage your Bank First Visa Card, update your PIN or order a replacement.

Did you know you can replace your cards using the Bank First App?

Manage your Card PIN

  • To select or change a PIN, please follow the steps:

    • Login to Internet Banking.

    • Select Services.

    • Select Card PIN Select.

    • Select your card.

    • Click on the keypad tool to select and confirm your PIN.

    • Click Get SMS button and enter the one time password you receive via SMS.

    • Click Select PIN button.

    • You will receive confirmation of the PIN change pop up on screen.

    Note, you can also select or change your PIN via Bank First App.

  • You can now select the PIN on your Victoria Teachers Mutual Bank or Bank First card via Internet Banking or Mobile Banking App as long as you have SMS One Time Password enabled.

    It provides you with the convenience of selecting a PIN via a secure channel anywhere/anytime. You won’t need to know your existing PIN to change it.

    If you're not yet registered for internet banking, please call 1300 654 822.

    Learn more about how to change your PIN.

  • You should keep your PIN a secret. You should avoid using a PIN that contains repeated characters (like 1111) or digits in sequence (like 1234), and you should not select numbers that are based on discoverable information e.g. a birthday, licence number, postcode or telephone number.

    You can choose to have a PIN with more than 4 digits; however some countries and companies only accept 4 digit PIN numbers. If you have a longer PIN, some of your transactions may not be successful.

  • No. You do not need to know your existing PIN to select a new one.

  • Yes. We have a range of security measures in place to protect you. Find out more about how we protect you and how to protect yourself online.

  • No. Changing your card PIN online is free of charge.

  • You will not be able to receive a One Time Password when using an international mobile number. You may be able to receive SMS to an Australian number while overseas; check with your mobile phone provider to confirm availability and cost.

    Otherwise, please contact us

Card Security and Replacements

  • You cannot lock your card via Internet Banking, however you can via Bank First App:

    1. Login to the Bank First App

    2. Select Cards

    3. Swipe to find your Card

    4. Tap on Lock Card

    5. A success message will appear confirming your card will be locked from all purchases and withdrawals.

    To unlock your card, simply tap Unlock Card and a success message will appear confirming the card has been unlocked and you can make purchases and withdrawals.

     

  • You cannot lock your card via Internet Banking, however you can via our Bank First App:

    1. Login to the Bank First App

    2. Select Cards

    3. Swipe to find your Card

    4. Select Need help with your card?

    5. Select Lost your card?

    6. Select if you would like a replacement card

    7. Your card will be stopped immediately

     

  • You cannot lock your card via Internet Banking, however you can via our Bank First App:

    1. Login to the Bank First App

    2. Select Cards

    3. Swipe to find your Card

    4. Select Need help with your card?

    5. Select Card been stolen?

    6. Select if you would like a replacement card

    7. Your card will be stopped immediately 

     

  • You cannot lock your card via Internet Banking, however you can via our Bank First App:

    1. Login to the Bank First App

    2. Select Cards

    3. Swipe to find your Card

    4. Select Need help with your card?

    5. Select Damaged your card?

    6. Confirm you’d like to receive a replacement card

    7. A replacement card will be ordered