Manage Accounts

Find our helpful guides to set up and manage your accounts.

Manage your password

Forgotten your password or locked out of Internet Banking? Find out how to reset your password and keep it safe.

Update contact details

1. Login to Internet Banking > select Maintenance.
2. Select Update Contact Details.
An SMS one-time password is sent to your mobile phone for security purposes.
If your mobile is registered for SMS Security you will need to contact us to change your mobile number.
Note: You cannot update your name via Internet Banking. Please complete a Change of form and email to info@bankfirst.com.au.

1. Login to Internet Banking > select Accounts.
2. Select View Interest Details.
Next to each account, as you scroll, you can view how much interest you’ve earned and been charged each financial year.

No. If you wish to reinvest the Principal and Interest for the same term you do not need to do anything.
Your Term Deposit will automatically reinvest for the same term at the prevailing interest rate on the date of maturity.
Yes. If you wish reinvest or transfer the full principal:
1. Login to Internet Banking > select Accounts.
2. Select Account List > select your Term Deposit.
3. Click Manage Principal > choose to either Reinvest or Transfer to a savings account.
If you wish to partially reinvest or transfer the principal:
1. Login to Internet Banking > select Accounts.
2. Select Term Deposit Maturity Instructions.
3. Complete the online form.
Yes you can.
1. Login to Internet Banking > select Accounts.
2. Select Account List.
3. Select your Term Deposit > click Manage Interest
4. Choose to either Reinvest or Transfer to a savings account.
If you’d like to partially reinvest or transfer the principal:
1. Login to Internet Banking > select Accounts.
2. Select Term Deposit Maturity Instructions.
3. Complete the online form.

Find forms and applications to help manage your accounts.