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Change password

  • How do I change my Internet Banking password?

    If you’ve forgotten your password or locked yourself out of Internet Banking:

    • Navigate to our Internet Banking login page
    • Select Forgot your password? and enter your Member Number and Date of Birth
    • Select Next and then click to get an SMS One Time Password
    • Enter your SMS One Time Password
    • Enter your new Internet Banking password
    • Login to Internet Banking

    If you know your existing password:

    • Login to Internet Banking
    • Select Maintenance 
    • Select Change Password
    • Enter existing and new password

    To reset your password, you will be required to have SMS Security registered on your account. To register for SMS Security, please contact us and we will be happy to help.

  • How does my Internet Banking password need to be formatted?
    • Your password must be a minimum of 8 characters and contain at least one character from two of the following groups: upper case letters, lower case letters, numbers and special characters
    • Your Password must not contain more than 2 repeated characters
    • We recommend using an alpha-numeric password with a combination of numbers, upper and lower case letters with at least one special character
    • For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions
  • I entered my password wrong 3 times, can i reset it?

    Yes, if you entered your password wrong 3 times and locked yourself out of Internet Banking, you can reset it.

    1. Navigate to our Internet Banking login page
    2. Select Forgot your password? and enter your Member Number and Date of Birth
    3. Select Next and then click to get an SMS One Time Password
    4. Enter your SMS One Time Password
    5. Enter your new Internet Banking password
    6. Login to Internet Banking
  • My password has been stolen.

    Please contact us immediately.

  • My password is being entered correctly; however, the system is advising that it is invalid?

    Passwords are case sensitive. Enter your password again ensuring that each character is formatted correctly.

  • I get the message 'your connection has timed out or been cancelled. Please re-enter your password'.

    After a ten minute period of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

  • How do I stop my browser from saving my Internet Banking password

    Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging on to Internet Banking.

    If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

    For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

    If you need help accessing your browser settings we've provided links to the main browser websites below. Please note that in some cases your browser version may be different from that in the links and you may need to search the relevant site for more specific instructions.

  • I have not received the SMS One Time Password, what do I do?

    If you haven't received the One Time Password by SMS please contact us.

  • Can my login password and Funds Transfer Password be the same?

    No, your Funds Transfer Password must be different from your Login Password.

  • What if I forget my Funds Transfer Password?

    Contact us so we can re-issue your password.

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