Manage your account

If you know your existing password:

1. Login to Internet Banking > select Maintenance > select Change Password.
2. Enter your existing and new password.

Please note: all passwords are case sensitive. Make sure that you enter carefully and correctly.

To reset your password, you will be required to have SMS Security registered on your account.

To register for SMS Security, please contact us.

If you’ve forgotten your password or locked yourself out of Internet Banking:

1. Go to our Internet Banking login page > click Forgot your password?
2. Enter your member number and date of birth.
3. Select next > then click to get an SMS one-time password.
4. Enter your SMS one-time password and your new Internet Banking password.
5. Login to Internet Banking.

If you do not receive you SMS one-time password please contact us.

Your password must be a minimum of 8 characters and contain at least:

• One upper case letter
• One lower case letter
• One number
• One special character

Your password must also not contain more than 2 repeated characters.

For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions.

If you do not receive you SMS one-time password please contact us.

After 10 minutes of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

Some browsers prompt you to save your Internet Banking password when logging on to Internet Banking.

For security reasons, we recommend you never use this feature to store your Internet Banking password.

This is important especially when using a public or shared computer as someone else could access your personal information without your knowledge.

For instructions on how to stop this or manage your passwords, please refer to the below browser help sections for specific instructions:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

Please note, browser versions may vary so you may need to seek further information through the above resources.

If your password has been stolen please contact us immediately.

No, your Funds Transfer Password must be different from your Login Password. If you do not remember it, please contact us.

1. Login to Internet Banking > select Maintenance.
2. Select Update Contact Details.

An SMS one-time password is sent to your mobile phone for security purposes.

If your mobile is registered for SMS Security you will need to contact us to change your mobile number.

1. Login to Internet Banking > select Accounts.
2. Select View Interest Details.

Next to each account, as you scroll, you can view how much interest you’ve earned and been charged each financial year.

No. If you wish to reinvest the Principal and Interest for the same term you do not need to do anything.

Your Term Deposit will automatically reinvest for the same term at the prevailing interest rate on the date of maturity.

Yes. If you wish reinvest or transfer the full principal:

1. Login to Internet Banking > select Accounts.
2. Select Account List > select your Term Deposit.
3. Click Manage Principal > choose to either Reinvest or Transfer to a savings account.

If you wish to partially reinvest or transfer the principal:

1. Login to Internet Banking > select Accounts.
2. Select Term Deposit Maturity Instructions.
3. Complete the online form.

Yes you can.

1. Login to Internet Banking > select Accounts.
2. Select Account List.
3. Select your Term Deposit > click Manage Interest.
4. Choose to either Reinvest or Transfer to a savings account.

If you’d like to partially reinvest or transfer the principal:

1. Login to Internet Banking > select Accounts.
2. Select Term Deposit Maturity Instructions.
3. Complete the online form.