Manage Accounts

1. Login to Internet Banking > select Settings.

2. Select Update Contact Details.

3. An SMS One Time Password is sent to your mobile phone for security purposes.

If you know your existing password:

1. Login to Internet Banking > select Settings > select Change Password. 

2. To reset your password, you will be required to have SMS Security registered on your account. 

3. Enter your existing and new password. 

Please note: All passwords are case sensitive. Make sure that you enter carefully and correctly. 

To register for SMS Security, please contact us. 

1. Log in to your Internet Banking account.

2. Select ‘Services’ then select ‘Overseas Travel’ from the menu.

3. You will need to provide a contact method while you’re overseas, the countries you plan to visit and the dates you’ll be away.

That’s it! No more waiting on hold, just a quick and easy online form.

If you are unable to log in to your Internet Banking account, complete our online form.

Internet Banking

1. Login to Internet Banking > select Accounts. 

2. Select Interest. 

3. Next to each account, as you scroll, you can view how much interest you’ve earned and been charged each financial year. 

Bank First App

1. Login to the Bank First App.

2. Select Accounts in the top left corner menu.

3. Select Interest details.

4. Next to each account, as you scroll, you can view how much interest you’ve earned and been charged each financial year. 

No. If you wish to reinvest the Principal and Interest for the same term you do not need to do anything.

Your Term Deposit will automatically reinvest for the same term at the prevailing interest rate on the date of maturity.

Yes. If you wish reinvest or transfer the full principal:

1. Login to Internet Banking > select Accounts.

2. Select Term Deposit Maturity instructions. 

3. Fill out the form and at the bottom of the form, select Reinvest Principal and Interest. 

If you wish to partially reinvest or transfer the principal:

1. Login to Internet Banking > select Accounts.

2. Select Term Deposit Maturity Instructions.

3. Fill out the form and at the bottom of the form, select Reinvest Specific Amount. 

4. Complete the remaining details. 

Yes you can, as long as the remaining balance meets the minimum amount required for a Term Deposit.

1. Login to Internet Banking > select Accounts.

2. Select Term Deposit Maturity Instructions.

3. Fill out the form and at the bottom of the form, select Redeem Interest Only. 

4. Complete the remaining details.