Mobile Banking provides access to banking services using a mobile device for secure and convenient access to funds anytime, anywhere.
Mobile Banking is available to everyone who is registered for Internet Banking; you don't need any additional registration.
Simply visit www.bankfirst.com.au in the address bar of your mobile browser and click on the padlock icon on the top right hand side of the screen.
Bank First is committed to protecting the security and confidentiality of your personal information. We advise you to take precautions when using your mobile device(s) as you do with your PC.
If your phone has been lost or stolen, or your login details have been compromised, please contact us immediately.
Read the Internet Banking Terms and Conditions.
The design and layout for Mobile Banking has been optimised for a range of smart phones and tablets and should be compatible with any web enabled mobile device.
Yes. Enter www.bankfirst.com.au in the address bar of your mobile browser and select the Internet Banking option from the mobile navigation menu.
Mobile Banking is protected by encryption and digital certificates. It also includes automatic timeout when the banking session is left idle, SMS Security and account lockout if unsuccessful login attempts are made.
We also recommend you use a Passcode (iPhone) or Screen Lock (Android) to secure your mobile device. For additional security, you can install applications from the Apple App Store or Google Play Store which will remotely track or wipe data from a mobile device.
If your phone has been lost or stolen, or your login details have been compromised, please contact us immediately on 1300 654 822.
Please contact us on 1300 654 822 during business hours and we will clear your lockout status or provide you with a temporary password.
In order to use Mobile Banking you must first accept the Terms & Conditions and update your temporary password in Internet Banking. You will then be able to log into Mobile Banking using your Member number and new password.
As with Internet Banking, you are required to enter a SMS One Time Password when you are making a payment to a payee or biller for the first time.
After confirming the transaction details you will be directed to enter an SMS One Time Password. To request a password select 'Send One Time Password' on your screen and you will receive a text message on your phone containing the password. Enter this password to authorise your transaction.
Note: This function is not supported by all phones. If your device does not support multi-tasking, your Mobile Banking session may be terminated if you navigate away from the page. If this occurs, we recommend you add new payees or billers from within Internet Banking.
Yes, you can make payments to new payees and billers using a Funds Transfer Password via the Bank First App, Mobile Banking and Internet Banking.
Yes, you will receive email notifications for payments made via Mobile Banking.
Yes, the loan redraw function is available in Mobile Banking.
Payments can be initiated in Mobile Banking for two-to-sign accounts however they won't be processed until approval is provided by another authorising signatory on the Internet Banking platform.
Login to your Payee Address Book via Internet Banking and select 'Change' on your payee. You can then change the nickname of the payee to a unique name (eg. Plumber John) that will help you identify your payees. This unique nickname will now appear within the Transfer page in Mobile Banking.
You will need to ensure JavaScript is ON in the browser settings. This is applicable only for certain phones.
Ensure that your phone browser is set to accept Cookies. If you need assistance on how to check or change these settings, please contact your service provider or the manufacturer's technical support.
No, you are not required to download an application or additional software to use Mobile Banking. Mobile Banking works in the same way as most other websites.
If you device supports multi-tasking (running multiple applications at one time), then your Mobile Banking session may stay logged on. However, on some devices Mobile Banking may time-out. If you were in the middle of a transaction, please check the transaction history to see if the transaction was successful.
You can bookmark Mobile Banking to appear as an icon on the home screen and always use this to navigate to Mobile Banking. When the Mobile Banking login screen is displayed, select the 'Add to Home Screen' option from the bottom of the browser window.
Please use the 'Home', 'Continue' and 'Back' buttons on your screen to navigate pages in Mobile Banking. Do not use your browser's 'Back' and 'Forward' buttons. If you were in the middle of a transaction, please check the transaction history to see if the transaction was successful.
Alternatively, check your browser settings and ensure that your phone browser is set to accept Cookies. If you need assistance on how to check or change these settings, please contact your service provider or the manufacturer's technical support.
