Financial hardship & your credit report: Legislative changes from 1 July 2022 to financial hardship arrangements that impact your credit report. Find out more.
The Basics of Mobile Banking
Is Mobile Banking accessible on all mobile devices?
The design and layout for Mobile Banking has been optimised for a range of smart phones and tablets and should be compatible with any web enabled mobile device.
Can I still use regular Internet Banking via my mobile phone?
Yes. Enter www.bankfirst.com.au in the address bar of your mobile browser and select the Internet Banking option from the mobile navigation menu.
How safe is Mobile Banking?
Mobile Banking is protected by encryption and digital certificates. It also includes automatic timeout when the banking session is left idle, SMS Security and account lockout if unsuccessful login attempts are made.
We also recommend you use a Passcode (iPhone) or Screen Lock (Android) to secure your mobile device. For additional security, you can install applications from the Apple App Store or Google Play Store which will remotely track or wipe data from a mobile device.
What should I do if my phone is lost or stolen?
If your phone has been lost or stolen, or your login details have been compromised, please contact us immediately on 1300 654 822.
What happens if I get locked out of Mobile Banking or have forgotten my password?
Please contact us on 1300 654 822 during business hours and we will clear your lockout status or provide you with a temporary password.
I am registered for Internet Banking, but am unable to login to Mobile Banking. Why?
In order to use Mobile Banking you must first accept the Terms & Conditions and update your temporary password in Internet Banking. You will then be able to log into Mobile Banking using your Member number and new password.