BSB 704-191

Search Results

Popular topics

Male-smiling-hero

Troubleshooting Internet Banking

If you are having issues logging into your Internet Banking it may be due to “Cache” or “Cookies” issues. Find some help tips to fix your problem.

Still having issues logging into your Internet Banking?

If you are still having issues after troubleshooting these tips, please contact us.

Contact usCall 1300 654 822

Caching Issues

Try to refresh the cache on your computer is by pressing the CTRL and F5 keys together. If this does not work, you can clear your computer browser’s cache by following the instructions for each type of browser below.

Please note that this may remove any stored log in or password details you have stored on websites.

    1. On your computer, open Chrome

    2. Click the 3 dots in the top right-hand corner of the screen and select Settings or by pressing Ctrl + Shift + Delete keys together

    3. Click More tools > Clear browsing data

    4. At the top, choose a time range. To delete everything, select All time

    5. Next to Cookies and other site data and cached images and files, check the boxes

    6. Click Clear data

    7. Restart Google Chrome

     

    1. Open your computer, open Safari

    2. Click on the Safari drop-down menu and select Preferences

    3. Click the Advanced tab

    4. Select the Show Develop menu in menu bar checkbox and close the Preferences window

    5. Select the Develop drop-down menu

    6. Click Empty Cache

    7. Note: You may want to also clear your browser history

    8. Restart Safari

     

    1.  On your computer, open Firefox

    2. Click the menu button and select Options

    3. Select the Privacy & Security panel

    4. In the Cookies and Site Data section, click Clear Data…

    5. Remove the check mark in front of Cookies and Site Data...

    6. With Cached Web Content check marked, click the Clear button

    7. Restart Firefox

     

    1. Open Internet Explorer 11 or Edge

    2. Click the Settings icon (top right corner) and click Safety

    3. Click Delete browsing history

    4. Check the Temporary Internet files and website files option

    5. Click Delete

    6. A confirmation message should appear

    7. Restart Internet Explorer 11

     

Cookie Issues

You can choose to change your browser’s cookie settings via your browser privacy settings, including blocking the use of cookies. However, if you choose to delete or block cookies, your experience on our Internet Banking may limited.

    1. On your computer, open Chrome

    2. Click the 3 dots in the top right hand corner of the screen and select Settings

    3. Select Privacy and Security

    4. Select Site Settings

    5. Select Cookies and site data

    6. Allow sites to save and read cookie data (recommended)

     

    1. On your computer, open Safari

    2. Click on the Safari drop-own menu and select Preferences

    3. Select Preferences

    4. Select Privacy

    5. Select Accept Cookies

    6. Click on Enable

     

    1. On your computer, open Firefox

    2. From the toolbar click on Tools

    3. Click on Options

    4. Select Privacy tab

    5. Click on Cookies

    6. Click on Allow site to set cookies

     

    1. Open Internet Explorer 11 or Edge

    2. Click the Settings icon (top right corner) and click Internet Options

    3. Click on the Privacy tab

    4. Select Advanced

    5. Select Accept Cookies

    6. Click on OK