• Internet Explorer

    Step 1: Open the Internet Options window

    • Select "Tools" from the browser menu bar (or click ALT + T) and choose "Internet Options" from the drop down menu.

    Step 2: Check your "Advanced" settings

    • Select the "Advanced" tab from the "Internet options" window.
    • Scroll to "Security" area and check that the following are ticked:
      (i) Use SSL 3.0
      (ii) Use TLS 1.0
    • Click "Apply" and then "OK".

    Step 3: Clear temporary Internet files

    • Depending on the browser version, either select "Delete browsing history" from the "Tools" menu or select the "General" tab from the "Internet options" window.
    • Click on "Delete" in the "Browsing history" area.
    • Ensure "Temporary Internet files" is ticked and click "Delete".
    • When prompted click "OK".

    Step 4: Enable cookies

    • Select the "Privacy" tab from the "Internet options" window.
    • Click on "Sites".
    • Type "www.ibank.bankfirst.com.au" and "www.bankfirst.com.au" into the space provided.
    • Click on "Allow", then "OK".

    Step 5: Check the pop-up blocker settings

    • Select the "Tools" menu and select "Pop-up blocker".
    • Select "Pop-up blocker settings" from the sub-menu.
    • Type "https://ibank.bankfirst.com.au" and "www.bankfirst.com.au" into the space provided.
    • Click "Add", then "Close".

    Step 6: Apply all changes

    • To enable these changes, close and restart your browser.

    Step 7: eStatements and eCommunications troubleshooting

    • Ensure the latest version of Adobe Reader software is installed.
    • For browser versions 9 and above, ensure that compatibility view is enabled by selecting "Compatibility view" from the "Tools" menu, or by clicking on the "broken page" icon in the address bar.
  • Mozilla Firefox

    Step 1: Open the "Options" window

    • Select "Tools" from the browser menu bar (or click ALT + T) and then choose "Options" from the drop down menu.

    Step 2: Check that Java is enabled

    • From the options window select "Content" from the icons along the top.
    • Ensure that the following are ticked:
    • Enable Java/JavaScript

    Step 3: Check your pop-up blocker settings

    • If you have pop-up blocker enabled, click on the "Exceptions".
    • Type "www.bankfirst.com.au" in the space provided.
    • Click "Allow", then "Close".

    Step 4: Check your "Advanced" settings

    • Select "Advanced" at the top right of the "Options" window.
    • Click on the "Encryption" tab.
    • Ensure that the following are ticked:
      a. Use SSL 3.0
      b. Use TLS 1.0
    • Click "OK".

    Step 5: Clear temporary Internet files

    • Select "Tools" from the browser menu bar and then select "Clear recent history" from the drop down menu.
    • Change the "Time range to clear" to "Everything".
    • The "Clear all history" window will display.
    • Click the arrow next to the "Details" option.
    • Ensure that "Cache" is ticked.
    • Click the "Clear now" button.

    Step 6: Enable cookies

    • Select the "Privacy" icon from the top of the "Options" window.

    • Depending on the browser version, either ensure the "Accept Cookies from sites" check box is ticked or "History" is set to "Remember history ".

    • Click "OK".

    Step 7: Apply all changes

    • To enable these changes, close and restart your browser.
  • Apple Safari

    Step 1: Check the security settings

    • Select the Nut/Bolt icon and then select "Preferences" from the menu.
    • Select "Security" from the icons along the top of the new window and check that the following are ticked:
    • Enable Java
    • Enable JavaScript
    • Ensure the "Block pop-up windows" box is left unchecked.

    Step 2: Enable cookies

    • Select "Privacy" from the icons along the top and check the following:
    • In the "Block cookies" section, if "Always" is selected, change it to "From third parties and advertisers". If "Never" is selected, you can leave it the way it is.

    Step 3: Clear the cache

    • Select "Edit" from the browser top menu bar. If the menu bar is not visible, click on the nut/bolt icon and select "Show menu Bar".
    • Select "Empty cache" from the drop down menu.
    • Click "Empty".

    Step 4: Apply all changes

    • To enable these changes, close and restart your browser.
  • Google Chrome

    Step 1: Check the security settings

    • Select the "menu" icon in the top right corner of the browser and select "Settings" from the drop down menu.
    • Click on "Show advanced settings" and under the HTTPS/SSL section ensure "Check for server certificate revocation" is ticked.

    Step 2: Enable cookies

    • Under the "Privacy" section, select "Content Settings".
    • In the "Content settings" window under the "Cookies" section, click on "Allow local data to be set (recommended) ".

    Step 3: Clear the browsing data

    • Under the "Privacy" section, select "Clear browsing data".
    • Ensure the "Empty the cache" box is checked.
    • Click "Clear browsing data".

    Step 4: Pop-Up Blocker

    • Under the "Privacy" section, select "Content Settings".
    • In the "Content settings" window under the "Pop-ups" section, click on "Allow all sites to show pop-ups".

    Step 5: Apply all changes

    • To enable these changes, close your browser and restart your computer.

      Note: For Google Chrome version 17 or earlier, use the "spanner" icon in place of the "menu" icon and the "Under the hood" tab in place of the "Settings" menu for the troubleshooting steps above,

      e.g. Step 1: Check the security settings
    • Select the "spanner" icon in the browser toolbar and select "Options" from the menu.
    • Go to the "Security" section of the "Under the hood" tab and "Check for server certificate revocation" is ticked.