Make the switch from Phone Banking
We're committed to helping our Members make this change
Members can continue to call our Member Services consultants on weekdays, between 8am and 6pm.
Our Phone Banking provider ended their service
- Automated Phone Banking facility reached end of life.
- Due to lack of alternative provider and current vendor exiting we had no choice but to decommission.
- Our phone banking provider ended their service on 29 November 2024.
Internet Banking or Bank First app
- Internet Banking and Bank First app offer the same services and more.
- You can conveniently manage your banking needs anytime, day or night.
- BPAY and OSKO services - simpler and secure ways to pay.
Convenient banking options
- Use your Bank First Debit or VISA card to automate your payments.
- Contact the supplier to organise an alternative payment method.
- Use the Australia Post bill paying service Post Billpay.
Alternative ways to bank
We have created a brochure and video guide with all the alternatives to Phone Banking. Download the brochure as a simple, easy to follow guide or watch the video.
Other ways to pay and transact
I want to | Alternative options |
|---|---|
Pay my bills | Contact the supplier you’re paying to organise an alternative payment method. Many accept payment with your Visa debit or credit card. Use Bank First Internet Banking and/or the Bank First App to make BPAY payment or 'Pay anyone' using BSB/Account number, direct debit or PayID. Use the Australia Post bill paying service Post Billpay. You can do so electronically, at an Australia Post post office or store or over the phone. |
Transfer to other account including my own | Use Bank First Internet Banking and/or the Bank First App to 'Pay anyone' using BSB/Account number or PayID. Visit us at our branches. Call us on 1300 654 822 on weekdays, between 8am - 6pm AEST. Select IVR Option #2. |
Check my accounts' information | Online Banking services – Bank First Internet Banking and/or the Bank First App. Visit us at our branches. Call us on 1300 654 822 on weekdays between 8am – 6pm AEST. Select IVR Option #2. |
Check my account balances | SMS Banking is a way for you to receive your account balance via a Short Messaging Service (SMS) on your registered phone. Learn more. |
Frequently asked questions
We're here to help
To help you with the transition, drop into one of our in-branch information sessions for help to find the right alternative solution for you. No registration required.
Moonee Ponds | Session 1 | Session 2 |
|---|---|---|
Tuesday 15 October | 10am-12pm | 2pm-4pm |
Wednesday 23 October | 10am-12pm | 2pm-4pm |
Thursday 31 October | 10am-12pm | 2pm-4pm |
Wednesday 6 November | 10am-12pm | 2pm-4pm |
Wednesday 27 November | 10am-12pm | 2pm-4pm |
Hawthorn East | Session 1 | Session 2 |
|---|---|---|
Wednesday 16 October | 10am-12pm | 2pm-4pm |
Thursday 24 October | 10am-12pm | 2pm-4pm |
Tuesday 29 October | 10am-12pm | 2pm-4pm |
Thursday 7 November | 10am-12pm | 2pm-4pm |
Thursday 28 November | 10am-12pm | 2pm-4pm |
We're here to help
We are committed to helping our Members transition from automated Phone Banking.
Many of our Members already use Internet Banking and the Bank First App to check balances and transfer money. If you require assistance, visit one of our branches or contact us.