• Our online and app banking will be unavailable from 10:00pm Saturday 15 May to 6:00am on Sunday 16 May 2021 for scheduled maintenance. Customers can still use their cards during this time. We apologise for any inconvenience.


Phone Banking is convenient and easy and allows you to access your funds seven days a week, 24 hours a day.

It provides you access to your account details by calling 03 9834 8398, from overseas, call +61 3 9834 8560Overseas phone charges apply.
Phone Banking transactions are fee free. There is no limit to the number of transactions you can make without incurring a fee.

With our Phone Banking service you can:

  • Obtain balances on all accounts.
  • Transfer funds between accounts on the one Membership and other authorised accounts within the Bank (transferred funds are available immediately).
  • Check the last ten transactions.
  • Access interest earned for the previous financial year.
  • Pay bills via Bpay.
  • Change your telephone access code