• Our online and app banking will be unavailable from 10:00pm Saturday 15 May to 6:00am on Sunday 16 May 2021 for scheduled maintenance. Customers can still use their cards during this time. We apologise for any inconvenience.

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Phone Banking is convenient and easy and allows you to access your funds seven days a week, 24 hours a day.

It provides you access to your account details by calling 03 9834 8398, from overseas, call +61 3 9834 8560. Overseas phone charges apply.
Phone Banking transactions are fee free. There is no limit to the number of transactions you can make without incurring a fee.

With our Phone Banking service you can:

  • Obtain balances on all accounts.
  • Transfer funds between accounts on the one Membership and other authorised accounts within the Bank (transferred funds are available immediately).
  • Check the last ten transactions.
  • Access interest earned for the previous financial year.
  • Pay bills via Bpay.
  • Change your telephone access code