Make the switch from Phone Banking
Our Phone Banking provider is ending their service and we're making the hard decision to decommission Phone Banking.
We're committed to helping our Members make this change
Our Phone Banking provider is ending their service
- Phone Banking facility is reaching end of life.
- Due to lack of alternative provider and current vendor exiting we have no choice but to decommission.
Internet Banking or Bank First app
- Internet Banking and Bank First app offer the same services and more.
- You can conveniently manage your banking needs anytime, day or night.
- BPAY and OSKO services - simpler and secure ways to pay.
Convenient banking options
- Use your Bank First Debit or VISA card to automate your payments.
- Contact the supplier to organise an alternative payment method.
- Use the Australia Post bill paying service Post Billpay.
We have created a brochure with all the alternatives to Phone Banking. This brochure is a simple, easy to follow guide for to use as a reference.
Other ways to pay and transact
I want to | Alternative options |
|---|---|
Pay my bills | Contact the supplier you’re paying to organise an alternative payment method. Many accept payment with your Visa debit or credit card. Use Bank First Internet Banking and/or the Bank First App to make BPAY payment or 'Pay anyone' using BSB/Account number, direct debit or PayID. Use the Australia Post bill paying service Post Billpay. You can do so electronically, at an Australia Post post office or store or over the phone. |
Transfer to other account including my own | Use Bank First Internet Banking and/or the Bank First App to 'Pay anyone' using BSB/Account number or PayID. Visit us at our branches. Call us on 1300 654 822 on weekdays, between 8am - 6pm AEST. Select IVR Option #2. |
Check my accounts' information | Online Banking services – Bank First Internet Banking and/or the Bank First App. Visit us at our branches. Call us on 1300 654 822 on weekdays between 8am – 6pm AEST. Select IVR Option #2. |