Travel Insurance FAQs
Does travel Insurance cover trip cancellation?
Yes, if you have an insurable trip cancelled, CGU will cover cancellation fees up to your selected plan limit.
Are my flights covered with travel insurance?
If you need to cancel your flights due to certain unforeseen circumstances, CGU will reimburse you the purchase cost.
If you used frequent flyer points, CGU will pay you the value of those points.
If your flights are delayed or interrupted for over 6 hours outside of your control, CGU will cover additional accommodation, meals and expenses incurred while you wait.
Are existing medical conditions covered?
CGU cover pre-existing medical conditions, as listed in the Product Disclosure Statement (PDS), at no additional cost. To find out if your condition is covered, we’ll ask you questions when you get a quote. If your condition is not on the list, you may need to complete a medical assessment.
How do I make a claim?
The quickest and easiest way to make a claim is to contact CGU directly on 13 22 94. Claims can be lodged 24 hours / 7 days a week.
Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.
What information do I need to make a claim?
In general, you will need to provide the following details:
- Your policy number
- Standard information to identify yourself
- The name of the insured on the policy
- Detailed description of the incident
- The date of loss and the loss address
- Any details of other parties involved (if applicable).
Standard underwriting criteria and policy terms and conditions apply. Insurance issued by Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 trading as CGU Insurance (CGU). In arranging this insurance, Victoria Teachers Limited ABN 44 087 651 769 AFSL 240960 trading as Bank First (Bank First), acts under its own AFSL and under an agreement with CGU, not as your agent. Bank First receives commission when selling CGU insurance products. Please refer to Bank First’s Financial Services Guide (FSG) for details of these commissions. Any advice is general only. This information does not take into consideration your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the relevant Product Disclosure Statement (PDS).
For full terms and conditions, please download the Product Disclosure Statement (PDS).