Phone Porting Scams
A phone porting scam is when a cybercriminal transfers (ports) your mobile number from one provider to a different provider, or to a different SIM (a physical SIM card or an eSIM) on a device they control.
What is a mobile phone porting or SIM swap scam?
A phone porting scam is when a cybercriminal transfers (ports) your mobile number from one provider to a different provider, or to a different SIM (a physical SIM card or an eSIM) on a device they control.
Mobile phone porting is often the next step after a cybercriminal has accessed your personal information through other means, such as a phishing scam, which may allow them to answer any security questions your telecommunications provider might ask.
This gives the criminals to access your security codes, including those from Bank First, so they can authorise transactions or change account details without your knowledge.
Criminals may also use phone porting to gain control of email accounts, superannuation and government accounts, and your social media accounts, so they can access more of your personal information.
How do I know if my phone has been ported?
If you receive an unexpected text message from your mobile service provider advising that “you” have requested your number be ported to a different network provider, a criminal might be trying to port your phone.
Another warning sign is if your mobile phone service is suddenly disconnected and showing “SOS only” where the telecommunications company name normally appears. This could mean your mobile phone number has been transferred to another provider without your permission.
Keep an eye out for emails and notifications about new logins on different devices (that weren’t you). If you become locked out of your email or social media accounts, or you notice unauthorised transactions in your bank account, you may be a victim of phone porting.
What to do if you suspect your phone has been ported
If your phone mobile service shows “SOS only” or “No Service” and doesn’t return quickly, contact your telecommunications provider to enquire why.
If your mobile number has been transferred to another provider or phone, without your permission, call us on 1300 654 822.
You should put a pause on your bank cards or cancel them. You can find out how to pause or report stolen cards here.
How to protect yourself against phone porting
Remember, Bank First will never send you a link and we will never ask you to disclose or update personal or banking information via a link. Lookout for suspicious emails, text messages and calls requesting your information.
Request a PIN
A good first step is to contact your telecommunications provider and request a PIN for your account.
Strong and secure passwords
Create strong and unique passwords for all your accounts. There are password manager tools that securely store your passwords.
Find support
IDCare are a not-for-profit organisation that provide support to people experiencing identity and cybercrime concerns.
Where can I get the help I need?
Being the target of cybercriminals is stressful so we have compiled a list of trusted organisations to help you minimise the potential impact on you.
Who | What they provide | How to contact them |
|---|---|---|
IDCARE | Australia’s national identity and cyber support service that offers specialist support and guidance when dealing with a cyber and identity related issue. | 1800 595 160 - Monday to Friday, 8am – 5pm AEST |
Services Australia | Support and advice about how to protect your personal information relating to Centrelink, Medicare and Child Support services. | 1800 941 126 - Monday to Friday, 8am – 5pm |
Telstra | For Telstra mobile phone customer’s to speak to a representative. | 13 22 00 - Monday to Friday, 8am – 7pm AEST and Saturday 9am – 5:30pm AEST. Or use the My Telstra app to chat live. |
Optus | For Optus mobile phone customer’s to speak to a representative. | 133 937 - Monday to Friday, 9am – 6pm and Saturday 9am – 5pm (caller’s local time). Or chat live using the My Optus app or My Account section of the Optus website. |