Find your account number

Frequently asked questions

• I have several accounts.  I can no longer see the names associated with each of these on Internet Banking.  How can I tell them apart?  

  You can make your banking simpler by giving each of your account a nickname in Internet Banking.

  For example, if one of your accounts is a Kids Account for Jenny, you can change the nick name of that account to Jenny. This does not change the name the account is held in, it is simply a nickname you’ll see on Internet Banking and the Bank First App.

  Learn more about renaming your accounts in Internet Banking.

• Do I need to update my existing direct debits and credits?

  No you don't. Your direct debits and credits will continue to be processed using your member number.

• What is a BSB?

  Every bank has a BSB (Bank-State-Branch) number and they're all different. At Bank First we have one universal BSB to remember - 704191.

• What is an account number? 

  Every account you have with Bank First has a unique 9-digit account number. This is the number that you can use to receive money into your specific Bank First account.

  A common mistake is to use your Member number followed by the S-number instead of your account number.

• Where is my Member number and S-number?

  We removed your Member number and S/I/L-number from the accounts screen to make it easier to find the information you need to receive money into your Bank First account.

  Your Member number is like your Bank First ID. It helps us identify you and allows you to log in to Internet Banking and the Bank First App.

  The S-number or I or L number is an internal code that we use to identify what type of account we are referencing. It isn't a number that you can use outside Bank First. So while we all know what you are talking about when you say 'S1', other banks and payees won't recognise this.

• Can I still use my Member number for payments?

  You can still continue to use your Member number for new and existing payments. The 9-digit account number is another transfer option and allows you to directly credit or debit any of your accounts.

• I have used my Member number for deposits and it has worked fine, why should I start using the account number?

  Before we brought in unique account numbers for each account, our Members were able to use their Member number as an account number. This allowed all incoming transfers using a Member number to go directly into your S1 or main transaction account.

  Using account numbers allows you to receive payments directly into different accounts, not just the S1, so you are able to effectively manage incoming transfers.

• Where can I find my Member number?

  You can find your Member Number in several ways:

  • Your bank statements

  • At the back of your Visa Debit Card