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Get started with PayTo

PayTo is a new secure digital way to view, authorise and manage your payments from within Internet Banking.

PayTo is available for Members with IB access and SMS security

Frequently asked questions

  • PayTo is a fast, simple and secure way to digitally pre-authorise payments from your bank account.

    PayTo can be used for one-off or recurring payments.

    PayTo is secure digital alternative to the current direct debit system.

  • PayTo is a safe and secure payment option. Payments can only be debited from your bank account if you have pre-authorised a PayTo Agreement via Internet Banking.

    Before you authorise a PayTo Agreement, you should check the amount specified in the agreement and how often the amount will be taken from your account, for example once off or on a recurring basis.

  • PayTo is a secure digital alternative to the current direct debit system. PayTo offers more visibility and control over payments than the current direct debit system. PayTo lets you pause, resume or cancel your payments at anytime within Internet Banking.

  • Your existing direct debit payments will remain in place unless the business or merchant replaces it with a PayTo Agreement. The business or merchant will contact about this.

    1. You provide a business or merchant with your Pay ID or BSB and 9-digit account number.

    2. The business or merchant will send you a PayTo agreement which will appear within Internet Banking. We’ll notify you by SMS and email when this occurs.

    3. You login to Internet Banking to authorise or decline the PayTo Agreement.

    4. After you authorise a PayTo Agreement, you can easily pause, resume or cancel your payment at anytime within Internet Banking.

    Before you authorise a PayTo Agreement, you should check the amount specified in the agreement and how often the amount will be taken from your account, for example once off or on a recurring basis.

  • PayTo Agreements can be linked to all Bank First transaction and savings accounts available in Internet Banking.

  • Banks, building societies, credit unions and payment service providers which are enabled by New Payments Platform are expected to offer PayTo to their customers. This service is already offered by the major banks.

    PayTo is progressively being integrated as a payment option by various businesses and merchants.

  • To set up PayID please follow the instructions at Get started with PayID.

  • PayTo is only available for Members with SMS Security.

    To register for SMS Security, please contact us on 1300 654 822.

  • Each of your accounts has a unique 9-digit account reference number. To find your 9-digit account reference number in Internet Banking or the Bank First App, follow the steps below:

    Internet Banking

    1. Login to Internet Banking

    2. 2.Click on the ‘Account’ menu

    3. Select ‘View All Accounts

    4. Your 9-digit account reference number is listed in under the ‘Account Number’ column.

    Bank First App

    1. Login to the Bank First App

    2. Tap on the account you want to know the 9-digit account number for

    3. Tap on the circular ‘Coin Image’ above the account name

    4. Your 9-digit account reference number is listed after the heading ‘Account reference’.

     

  • A PayTo Agreement can only be set up by a business or merchant (known as a payee) once you’ve given them your banking details. We’ll notify you by SMS and email when you receive a new PayTo Agreement in Internet Banking.

  • To find your PayTo Agreements within Internet Banking, follow the steps below:

    1. Login to Internet Banking

    2. Click on the ‘Transfer’ menu

    3. Select ‘PayTo agreements

    4.Click on ‘Details’ for information about the relevant PayTo Agreement.

    At this stage, you’re unable to manage PayTo Agreements within the Bank First App.

  • We’ll notify you by SMS and email when there is a new PayTo Agreement in Internet Banking for you to authorise or decline.

  • To authorise or decline your PayTo Agreement, follow the steps below:

    1. Login to Internet Banking

    2. Click on the ‘Transfer’ menu

    3. Select ‘PayTo Agreements

    4. Select the agreement by clicking on ‘Details

    5. Select ‘Authorise’ (to approve) or ‘Decline’.

    Before you authorise a PayTo Agreement, you should check the amount specified in the Agreement and how often the amount will be taken from your account, for example once off or on a recurring basis. If you have any questions about a PayTo Agreement, you should contact the business or merchant (payee) to discuss before authorising it.

  • Yes. You have 7 calendar days to authorise or decline a PayTo Agreement.

    If you do nothing, the PayTo Agreement will expire. Once a PayTo Agreement expires, you will need to contact the business or merchant to send a new PayTo Agreement.

  • It is your responsibility to ensure there are sufficient funds in your account to process the PayTo payment.

    If there are insufficient funds, the PayTo payment will not be processed. You and the business or merchant will be notified. The business or merchant will contact you to rectify the matter.

  • Within Internet Banking, you can cancel, pause and resume a PayTo Agreement. You can also change the account the PayTo Agreement is being deducted from.

  • Once you’ve authorised a PayTo Agreement, you’ll need to contact the business or merchant to make changes to the PayTo Agreement. The business or merchant may either:

    1. Amend the PayTo Agreement and re-issue it to you through Internet Banking to authorise or decline; or

    2. Cancel the existing PayTo Agreement and send you a new PayTo Agreement to authorise or decline.

     

  • To pause a PayTo Agreement, follow the steps below:

    1. Login to Internet Banking

    2. Click on the ‘Transfer’ menu

    3. Select ‘PayTo Agreements

    4. Select the relevant Agreement and click on ‘Details

    5. Select ‘Pause’ and follow the on-screen instructions.

     

  • We’ll act on your instruction, however you should check with the business or merchant before pausing the PayTo Agreement.

    Please be aware, pausing a PayTo Agreement may not pause your contractual obligations with the merchant or business and they may charge fees for missed payments.

  • To cancel a PayTo Agreement, follow the steps below:

    1. Login to Internet Banking

    2. Click on the ‘Transfer’ menu

    3. Select ‘PayTo Agreements

    4. Select the relevant agreement and click on ‘Details

    5. Select ‘Cancel’ and follow the on-screen instructions.

     

  • We will act on your instruction, however you should check with the business or merchant before cancelling the PayTo Agreement.

    Please be aware, cancelling a PayTo Agreement may not cancel your contractual obligations with the merchant or business and they may charge fees for missed payments.

  • To resume a PayTo Agreement, follow the steps below:

    1. Login to Internet Banking

    2. Click on the ‘Transfer’ menu

    3. Select ‘PayTo Agreements

    4. Select the relevant agreement and click on ‘Details

    5. Select ‘Resume’ and follow the on-screen instructions.

     

  • If the PayTo Agreement does not look right, do not authorise it.

    You’ll need to contact the business or merchant directly to discuss getting the existing PayTo Agreement amended or a new PayTo Agreement created.

  • If you suspect a payment was taken outside the terms of your PayTo Agreement, you should contact the business or merchant in the first instance to resolve.

    If they are unable to resolve the matter, please contact us on 1300 654 822 weekdays 8am and 6pm AEST/AEDT (excluding public holidays) to raise a claim.

  • For joint accounts, only one person needs to authorise a PayTo Agreement, unless it’s a two to sign account.

    For two to sign accounts, both account holders will need to authorise the PayTo Agreement.

  • A Business is an approved payment service provider who, whether acting on your behalf or on a Merchant, is authorised by you to initiate payments from your account. A Merchant is a merchant with which you have established, or would like to establish, a PayTo Agreement.

Important information
  • The PayTo Agreement is the Payment Agreement, you as payer, establish with the business or merchant initiator, authorising Bank First to make payments.

  • A Business is an approved payment service provider who, whether acting on your behalf or a Merchant, is authorised by you to initiate payments from your account. A Merchant is a merchant with which you have established, or would like to establish, a PayTo Agreement.

  • It is important to read a PayTo Agreement carefully as this contains the terms and conditions of the payment.

  • Before you authorise a PayTo Agreement, you should check the amount specified in the Agreement and how often the amount will be taken from your account, for example once off or on a recurring basis.

  • PayID and PayTo are registered trademarks of NPP Australia Limited.

  • Please refer to our Internet Banking Terms and Conditions for more information about using PayTo.