New Payments Platform

Bank First is connected to New Payments Platform (NPP), helping make payments you send and receive in Australia faster and easier to do. This digital platform is the foundation for payment services like Osko and PayID - the result of a banking industry collaboration to improve payment services.

Participating financial institutions are taking a collaborative approach to ensure the highest security and fraud prevention measures are in place.   

Fraud levels in Australia's payment system are amongst the lowest in the world, because of the actions and investments by all parties and their commitment to work collaboratively to reduce fraud. Australian financial institutions have very good fraud detection, screening and alert systems and these capabilities will apply to the New Payments Platform providing a safe and secure system for our Members. 

All services offered via the New Payments Platform, including PayID and Osko must meet strict requirements. This includes procedures for fraud, liability rules for mistaken payments, misdirected payments and when using PayID. 

We regularly monitor online transactions and investigate for any anomalies to ensure that your online security is not compromised.

Under the New Payments Platform, Osko and PayID will be limited to SMS Security registered customers only.

Most accounts will be reachable on the platform however each financial institution will determine how and when services will be available. The ability to send and receive payments is at the discretion of each financial institution. It is however anticipated that more than 75% of Australian bank accounts will be able to receive payments immediately and this will increase over time.

The New Payments Platform is an industry wide initiative, collaboratively developed and funded by thirteen participating financial institutions. These thirteen financial institutions, including our payments provider Indue, have come together to form the New Payments Platform Australia Limited (NPPA) to oversee the build, operation and management of the New Payments Platform.

NPP
www.nppa.com.au/faqs

Osko
www.osko.com.au