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Contactless Card Payments (Paywave) issues at Coles merchant terminals

Bank First Visa Debit Card contactless ‘tap and go’ transactions are currently unavailable at Coles merchant terminals. The reason for this is Coles have chosen to route contactless transactions to eftpos instead of Visa. 

Known merchants affected in addition to Coles include:

  • Coles Express
  • Liquorland
  • First Choice Liquor
  • Target
  • Kmart
  • Officeworks.

Other merchants using ‘Tyro’ terminals are now also sending their contactless traffic to eftpos and so would also be affected.

When a contactless transaction is attempted at these merchants the terminal instructs the cardholder to insert or swipe their card and choose the payment type. Selecting ‘SAV’ or ‘CHQ’ for eftpos and ‘CREDIT’ for Visa and entering your PIN will allow the transaction to proceed. There is no impact to Apple Pay or Google Pay payments even at these retailers.

Bank First are working to update the Visa Debit Card so that contactless transactions can be routed via eftpos to resolve this issue. This is scheduled for completion April 2020, at which time a replacement schedule will be created to replace all Visa Debit Cards.

We are here to assist you with any further information. Please call through to our Customer Contact Department on 1300 654 822