Reports, Codes and Procedures
Our Annual Report and Annual Review contain everything you need to know about Bank First. The Annual Report contains the full financial results, while the Annual Review contains a summary of our overall performance in the year and our support for the Community.
Bank First as an Information Provider to the RBA is required to make certain data publicly available to users who require it to evaluate Asset Backed Securities (ABS) for investment purposes or for professional or academic research purposes. If you would like to make an enquiry or arrange access to the data please click the Request Further Information text below. Further information can be found at the RBA website.
Codes and Procedures
The Constitution of Bank First details the rules and principles by which the Bank operates.
Annual Regulatory Disclosures
Bank First's annual regulatory disclosures.
Quarterly Regulatory Disclosures
Bank First's quarterly regulatory disclosures.
Complaint and Dispute Resolution Procedure
Bank First has developed a Complaint and Dispute Resolution Procedure that gives customers the opportunity to register complaints and have them dealt with in a formalised manner. Download the Complaint and Dispute Resolution Guide for further information.
For your convenience we have included a link to the ePayments Code below. Please refer to this document if you have a complaint or concern about electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and Bpay. The ePayments Code governs the relationship between Bank First and customers when making electronic payment transactions.
Customer Owned Banking Code of Practice
The Customer Owned Banking Code of Practice is the industry code of the Customer Owned Banking Association, the association of credit unions, mutual building societies and mutual banks.
Workplace Gender Equality Report
In accordance with the requirements of the Workplace Gender Equality Act 2012. We can inform you that on the 31 May 2017, Bank First Lodged its annual public report with the Workplace Gender Equality Agency.
As Customers of Bank First you may make comments on the report to us by emailing your comment directly to Glenn Borg, firstname.lastname@example.org or to the Agency. Please refer to the Agency’s guidelines on this process on their website www.wgea.gov.au.
Financial Claims Scheme
What is the Financial Claims Scheme?
The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.
Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).
The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by APRA.
In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.
How is the FCS limit applied?
The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking licence.
Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licensed banking institution may operate under a different trading name.
Where can I get further information on the FCS?
Information on the FCS is available on the FCS website – www.fcs.gov.au.