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Changes to Financial Planning

Bank First has made the decision to sell our Financial Planning service to CCA Financial Planners, effective 1 May 2025.

Bank First has made the decision to sell our Financial Planning service to CCA Financial Planners, effective 1 May 2025. Up until 30 April 2025, Bank First Financial Planning will continue to look after your financial planning needs. From 1 May 2025, our Members will be well-served by CCA Financial Planners.

We are proud to have found a new provider with a strong value proposition and the customer-centric values that Bank First Member’s deserve. We believe that having a dedicated financial planning entity focused on managing our Member’s financial planning matters, combined with Bank First looking after their banking needs, will provide a contemporary and superior service for your holistic financial journey.

General FAQs

  • We have made the decision to sell our Financial Planning business to Melbourne-based, CCA Financial Planning effective 1 May 2025.

  • The change will be effective from 1 May 2025. Until this date, we can continue to look after your financial planning needs.

  • Financial Planning has been a service offered to Bank First Members since 1989. Our strategy centres around providing a strong and different bank for our Members.

    Financial Planning is an adjacent service to banking that we feel can best be served by a values aligned organisation solely focused on financial planning.

  • Bank First is not being purchased by another provider. We have made the decision to sell our Financial Planning function to a well-reputed Financial Planning company that strongly aligns with Bank First's values.

Financial Planning Client FAQs

  • From 1 May 2025, unless you opt out, you will be a client of CCA Financial Planners and all advice and/or financial services will be the responsibility of CCA Financial Planners. All existing financial planning products you have in place, including insurance policies, superannuation and investment products, will remain unchanged unless agreed upon with CCA.

  • Your Bank First accounts will remain unchanged. You will continue to be a Bank First Member.

  • Your banking and products that you hold with Bank First will remain unchanged.

  • Despite this change, you remain a valued Bank First Member and we will continue to care for your banking needs.

  • Investor News is issued by Bank First. The final edition will be early April 2025. From 1 May 2025, CCA Financial Planners will have their own means of communicating with clients.

CCA Financial Planner FAQs

  • CCA Financial Planners (in its capacity as trustee of the CCAFP Unit Trust) is a specialist financial planning business with more than 30 years’ experience in the sector.

    CCA Financial Planners is a company with a strong track record and a clear and demonstrated focus on working with clients to help them achieve financial success. They are Melbourne-based located in Docklands. To find out more about CCA Financial Planners, you can also visit their website ccafp.com.au/about-us/.

  • We have selected CCA Financial Planners because of their strong customer-centric values.

    There was a lot of care taken into choosing your new Financial Planning provider. We wanted to make sure that our Members continue to have their financial planning needs looked after by a company that we align our values with and a proven track record showing their dedication to their clients.

  • We believe that having a dedicated financial planning entity focused on managing your financial planning matters, combined with Bank First to focus on looking after your banking needs, will provide you with a contemporary and professional service for your holistic financial needs journey, both today and in the future.

    We chose CCA Financial Planners after much consideration and due diligence. This company has specialised in financial planning for more than 30 years and has similar values to Bank First - a care for customer approach in everything they do.

  • You can find more information about CCA Financial Planners on their website www.ccafp.com.au.