Mobile Banking Technical Information

  • Does Mobile Banking require any specific browser settings?
    You will need to ensure JavaScript is ON in the browser settings. This is applicable only for certain phones.

    Ensure that your phone browser is set to accept Cookies. If you need assistance on how to check or change these settings, please contact your service provider or the manufacturer's technical support.
  • Do I need to download anything on my device to use Mobile Banking?
    No, you are not required to download an application or additional software to use Mobile Banking. Mobile Banking works in the same way as most other websites.
  • What happens if I answer a phone call or SMS whilst using Mobile Banking?
    If you device supports multi-tasking (running multiple applications at one time), then your Mobile Banking session may stay logged on. However, on some devices Mobile Banking may time-out. If you were in the middle of a transaction, please check the transaction history to see if the transaction was successful.
  • How do I access Mobile Banking quickly from the home screen on my iPhone?
    You can bookmark Mobile Banking to appear as an icon on the home screen and always use this to navigate to Mobile Banking. When the Mobile Banking login screen is displayed, select the 'Add to Home Screen' option from the bottom of the browser window.
  • I am getting a Navigation Error message on my screen; why is this?
    Please use the 'Home', 'Continue' and 'Back' buttons on your screen to navigate pages in Mobile Banking. Do not use your browser's 'Back' and 'Forward' buttons. If you were in the middle of a transaction, please check the transaction history to see if the transaction was successful.

    Alternatively, check your browser settings and ensure that your phone browser is set to accept Cookies. If you need assistance on how to check or change these settings, please contact your service provider or the manufacturer's technical support.