Card PIN Select
What is a PIN?
A Personal Identification Number (PIN) is the security access code that belongs to a Credit, Debit or ATM card.
What is Card PIN Select online?
Card PIN Select online enables you to select the PIN for your Victoria Teachers Mutual Bank and Bank First card via our secure Internet Banking environment or Mobile Banking App.
Can I select a Card PIN online without Two-Factor Authentication?
No. The PIN Select service is only available if you have SMS One Time Password enabled. Funds Transfer Password is not available for Card PIN Select online.
How do I choose a secure PIN?
You should keep your PIN a secret. You should avoid using a PIN that contains repeated characters (like 1111) or digits in sequence (like 1234), and you should not select numbers that are based on discoverable information e.g. a birthday, licence number, postcode or telephone number.
Do you need to know your existing PIN to select a new one?
No. You do not need to know your existing PIN to select a new one.
Will there be a cost involved in selecting my new PIN?
No. The PIN Select service is free of charge.
I have a card but when I log into Internet Banking it isn’t listed in the dropdown box for Card PIN Select. Why?
If your card does not appear in the list please call one of our Member Service Consultants on 1300 654 822, or +61 3 9834 8560 from overseas.
I have a card but when I log into the Mobile Banking App it isn’t listed in Card Services. Why?
ATM cards will not appear in the App. However if your debit or credit card does not appear in the app please call one of our Member Service Consultants on 1300 654 822, or +61 3 9834 8560 from overseas.
I’m overseas and cannot get text messages, what do I do?
You will not be able to receive a One Time Password when using an international mobile number. You may be able to receive SMS to an Australian number while overseas; check with your mobile phone provider to confirm availability and cost.
Is Card PIN Select available on the Mobile App or Mobile Banking?
Currently the PIN select option is only available via Internet Banking.
Is Card PIN Select secure?
Yes. Please refer to our website for security tips on how we protect you.