Internet Banking
Contact us
Facebook
SecurityWe have updated your existing ‘Account List’ page in Internet to reflect a 9-digit account number. A unique account number will be assigned to each of your accounts. This new account number will give you a wider range of payment options including transfers directly into specific accounts.
What you'll see in Internet Banking
Frequently asked questions
-
Do I need to do anything?
You don’t need to do anything.
Your Member number is unchanged and you can continue banking as per usual. Your Member number is still valid for all your payment credits and debits.
-
What does this change mean for me?
You can still use your existing 6-digit (in some cases less) account number or Member number to send and receive money.
However, now, with a 9-digit account number, your account will align to industry standards and be able to do things like transfer directly into each of your accounts without having to do additional transfers between your accounts.
-
Can I still use my Member number?
Yes, there is no change to your Member number and it remains a valid number for payment credits and debits.
-
How do I complete a transaction with my new account number?
Follow the same steps as you usually would, however, you’ll now use the BSB 704-191 and 9-digit account number listed next to your account. Refer to the Account List page on Internet Banking.
-
Which number do I use to log into Internet Banking?
You can still log into Internet Banking with your Member number.
-
Will my Member number still work for existing salary, as well as regular direct credits and debits?
Yes, your Member number will still work for your current salary and direct credit and debit arrangements using BSB 704-191. You can also request for this information to be updated with your new 9-digit account number by contacting the crediting or debiting provider.
The new 9-digit account numbers can also be used with the added benefit where you can now directly transfer into any of your accounts including savings and loans.
-
How do I deposit directly into each account including my loan account?
You can now directly deposit, or get paid into any of your accounts by using our BSB 704-191 and the 9-digit account number listed next to your account.
To confirm the account number, select the ‘Accounts’ menu and ‘View all accounts’ to access the Account List page on Internet Banking.
-
Can I provide the new account numbers to my salary provider for split payments and salary sacrificing?
One of the benefits of your new account number format is that your salary provider can deposit into any account that you choose including for salary sacrifice purposes. Simply provide payroll with the new 9-digit account number you’d like your payments sent to.
-
I need to pay my partner who also has an account with Bank First. Do I need to change the existing payee details in Internet Banking?
No, you do not need to change the existing payee details in Internet Banking.
-
I have an existing permanent transaction limit on my account, will that be affected?
No, your existing permanent limit will not be affected.
-
Are there any changes to how I view my statements?
No, statements will continue to display the same information you see today.