A new faster, simpler way to pay is here
Bank First is proud to be one the first financial institutions participating in the New Payments Platform, which provides faster, simpler, smarter payments through Osko and PayID services.
Osko and PayID are available between participating financial institutions via Internet Banking, Mobile Banking and our App.
What’s so great about Osko and PayID?
Send and receive payments in near real-time.
Send and receive payments at any time of the day, any day of the week. Including public holidays!
Send more complete remittance information with payments.👋😉🎉
No BSB, No Problem
No need to remember a BSB and Account number. Simply send and receive payments using a registered PayID, such as a mobile phone number or email address.
Register your PayID today
To get started, register your mobile number or email address with your Bank First account.
That will become your ‘PayID’ and people/organisations can use this to transfer money to you.
Register and Win!
Register a PayID from 13 September 2018 – 19 October 2018 to go in the draw to win one of 20 $50 Coles Group & Myer Gift Cards.*
How to register via Internet Banking
- Login to Internet Banking, at bankfirst.com.au.
- Select ‘Manage PayID’ from the ‘Transfers’ menu.
- Follow the on-screen Create PayID instructions to register. You’ll be asked to select the mobile phone number and/or email address that you’d like linked to an account of your choice.
How to register via our APP
- Login to our App on your phone.
- Select ‘PayID’ in the ‘Transfers’ menu.
- Click the cross and follow the on-screen instructions to register. You’ll be asked to select the mobile phone number and/or email address that you’d like linked to an account of your choice.
NB: PayID registration is only available for Members with SMS Security. If you’re not registered for SMS Security, you can contact us on 1300 654 822.
Frequently Asked Questions
What else do I need to know about PayID?
PayID doesn’t replace your BSB and account number completely as these details can be used for both standard transfers and Osko payments. PayIDsimply provides unprecedented ease, convenience and confidence.
If you’ve ever worried about sending money to the wrong account, PayID can help. Use a PayID with a service like Osko and the name of the person who owns that PayID is shown before you approve the payment. All you have to do is confirm it’s the right person.
What PayID types can I create?
- Mobile Phone Number
- Email Address
- ABN (Australian Business Number)*
- Organisation ID*
Can I link my PayID to multiple accounts?
No, a PayID can only be linked to one account at any given time. However, multiple PayIDs can be linked to the same account.
Can I change the account that my PayID is linked to?
Yes, you can change the account your PayID is linked to on Internet Banking or our App by accessing the PayID options available in the ‘Transfers’ menu.
Can my PayID be used to withdrawal money from my account?
Your PayID cannot be used to withdraw money from your account. It can only be used to receive payments.
Is it safe to share my PayID?
When you give a person your PayID, they cannot use it to withdraw money from your account. When they use it in their own participating online or mobile banking to pay you, the only information they will see is your name. A PayID on its own cannot be used to create a false identity.
What is Osko?
Osko by BPAY is an innovative payment service, built on the New Payments Platform. It allows you to make and receive payments in near real-time and is available all day, everyday via any participating Financial Institution. Members will have the ability to include more information than ever before to accurately describe their payment. Rather than having to enter lengthy account details and waiting hours or days to receive a payment from someone, you can transfer funds in a much more simple way with funds available almost immediately.
What are the benefits of Osko?
- With Osko®, you can use a PayID to make payments and the money will be there in minutes.
- Faster payments across over 50 institutions, - and more to come.
- Available all day, every day - even weekends.
- You can use a PayID to pay and get paid using a registered PayID (mobile number, email address or ABN) or you can still use a BSB & Account Number.
- It’s backed by BPAY and us, so it’s very secure.
- You can use 280 characters of text to describe who’s getting paid and why.
What can I do if I send an Osko payment to the wrong person?
We have procedures and processes in place to handle mistaken payments. If you have made a mistaken payment, you should contact us immediately so we can attempt to recover the funds for you.
How safe is the New Payments Platform?
Participating financial institutions are taking a collaborative approach to ensure the highest security and fraud prevention measures are in place.
Fraud levels in Australia's payment system are amongst the lowest in the world, because of the actions and investments by all parties and their commitment to work collaboratively to reduce fraud. Australian financial institutions have very good fraud detection, screening and alert systems and these capabilities will apply to the New Payments Platform providing a safe and secure system for our Members.
All services offered via the New Payments Platform, including PayID and Osko must meet strict requirements. This includes procedures for fraud, liability rules for mistaken payments, misdirected payments and when using PayID.
We regularly monitor online transactions and investigate for any anomalies to ensure that your online security is not compromised.
Are payment services through the New Payments Platform available to everyone?
Under the New Payments Platform, Osko and PayID will be limited to SMS Security registered customers only.
Most accounts will be reachable on the platform however each financial institution will determine how and when services will be available. The ability to send and receive payments is at the discretion of each financial institution. It is however anticipated that more than 75% of Australian bank accounts will be able to receive payments immediately and this will increase over time.
What do I need to do if my mobile phone number or email address change?
You are required to close any PayIDs you no longer have the authority to use. This can be completed through Internet Banking or our App.
Can I still use my current payment methods?
Yes, you can continue to use your current transfer and BPAY payment methods. The New Payments Platform is an optional payment method that will be available in addition to the current payment options.
Who is behind the New Payments Platform?
The New Payments Platform is an industry wide initiative, collaboratively developed and funded by thirteen participating financial institutions. These thirteen financial institutions, including our payments provider Indue, have come together to form the New Payments Platform Australia Limited (NPPA) to oversee the build, operation and management of the New Payments Platform.
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*To be eligible to enter you must be over 18 years of age, a resident of Victoria, and register your mobile number or email address as a PayID for one of your Bank First accounts from 13 September 2018 – 19 October 2018. Limit one entry per person. The $50 Coles Group & Myer Gift Card recipients will be randomly drawn on Friday 26 October 2018 at 11am at Bank First, 117 Camberwell Road Hawthorn East VIC 3123. Total prize pool is $1000. If at the time of the draw the winner is no longer a customer of Bank First they will be ineligible to win the prize and we will continue to redraw until there are 20 eligible winners. All winners will be advised in writing and displayed on Bank First’s website. The $50 Gift Cards will be sent via Mail to the winners by 9 November 2018.