Landlord Insurance FAQs
What’s the difference between Home Insurance and Landlord Insurance?
Home Insurance is for owner occupier properties, for example the home you reside in or your holiday house.
Landlord Insurance is if someone else is occupying your property. Landlord Insurance covers you for tenants in your property and the increased risk that comes with tenants.
Will my property be covered if I list it on Airbnb?
There are a few guidelines that need to be met for properties being used as an Airbnb. We suggest that you contact one of our friendly Insurance consultants for an assessment as to whether we can offer you Insurance for this purpose.
How do I renew my Insurance policy?
If you pay by direct debit (via BSB and account number or by VISA/Mastercard), your Insurance will automatically renew unless you cancel your policy. CGU will provide you a renewal statement 14 days before your policy restarts, to allow sufficient time for you to make updates.
If you pay your policies via BPAY, CGU will send you a new biller code with your renewal paperwork, 1 month before your policy ends. You must pay this before the due date if you wish to renew your policy.
How do I make a claim?
The quickest and easiest way to make a claim is to contact CGU directly on 13 22 94. Claims can be lodged 24 hours / 7 days a week.
Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.
What information do I need to make a claim?
In general, you will need to provide the following details:
- Your policy number
- Standard information to identify yourself
- The name of the insured on the policy
- Detailed description of the incident
- The date of loss and the loss address
- Any details of other parties involved (if applicable).