Mobile phone porting
Scammers may obtain your personal information including your mobile phone number through fraudulent means and use this information to switch, or "port", your phone number to another provider. Once your number has been "ported", the scammers will be able to receive SMS security tokens. However, they will also need to know your confidential Internet Banking login details to be able to transact on your account.
If you receive a call or text from your mobile phone provider advising they are experiencing service difficulties or if your phone service is suddenly disconnected for no reason, you should contact your mobile phone service provider immediately.
Contact us on 1300 654 822 if you discover that your mobile phone service provider has been switched without your permission.
Fake banking apps
Fake apps posing as online banking apps from legitimate financial institutions may contain malware or viruses that could infect your mobile phone or tablet once installed. This means a scammer could gain access to your device and intercept your text messages and other applications to view your personal information.
Always download your apps from a reputable source such as the Apple App Store (iOS) or the Google Play Store (Android) and always check the name of the app developer. If an app's source cannot be verified or looks suspicious then do not download or install the app.