Our online and app banking will be unavailable from 10:00pm Saturday 15 May to 6:00am on Sunday 16 May 2021 for scheduled maintenance. Customers can still use their cards during this time. We apologise for any inconvenience.
How does SMS One Time Password work in Mobile Banking?
As with Internet Banking, you are required to enter a SMS One Time Password when you are making a payment to a payee or biller for the first time.
After confirming the transaction details you will be directed to enter an SMS One Time Password. To request a password select 'Send One Time Password' on your screen and you will receive a text message on your phone containing the password. Enter this password to authorise your transaction.
Note: This function is not supported by all phones. If your device does not support multi-tasking, your Mobile Banking session may be terminated if you navigate away from the page. If this occurs, we recommend you add new payees or billers from within Internet Banking.
I am not registered for SMS Security; can I still make payments to new payees and billers if I have a Funds Transfer Password?
Yes, you can make payments to new payees and billers using a Funds Transfer Password via the Bank First App, Mobile Banking and Internet Banking.
Do I receive email confirmations for my transactions?
Yes, you will receive email notifications for payments made via Mobile Banking.
Can I perform a loan redraw within Mobile Banking?
Yes, the loan redraw function is available in Mobile Banking.
Can I make payments from accounts that require two-to-sign access?
Payments can be initiated in Mobile Banking for two-to-sign accounts however they won't be processed until approval is provided by another authorising signatory on the Internet Banking platform.
I cannot differentiate between multiple payees of the same name in the Transfer page. What can I do?
Login to your Payee Address Book via Internet Banking and select 'Change' on your payee. You can then change the nickname of the payee to a unique name (eg. Plumber John) that will help you identify your payees. This unique nickname will now appear within the Transfer page in Mobile Banking.