How does SMS One Time Password work in Mobile Banking?
As with Internet Banking, you are required to enter a SMS One Time Password when you are making a payment to a payee or biller for the first time.
After confirming the transaction details you will be directed to enter an SMS One Time Password. To request a password select 'Send One Time Password' on your screen and you will receive a text message on your phone containing the password. Enter this password to authorise your transaction.
Note: This function is not supported by all phones. If your device does not support multi-tasking, your Mobile Banking session may be terminated if you navigate away from the page. If this occurs, we recommend you add new payees or billers from within Internet Banking.
I am not registered for SMS Security; can I still make payments to new payees and billers if I have a Funds Transfer Password?
Yes, you can make payments to new payees and billers using a Funds Transfer Password via the Bank First App, Mobile Banking and Internet Banking.
Do I receive email confirmations for my transactions?
Yes, you will receive email notifications for payments made via Mobile Banking.
Can I perform a loan redraw within Mobile Banking?
Yes, the loan redraw function is available in Mobile Banking.
Can I make payments from accounts that require two-to-sign access?
Payments can be initiated in Mobile Banking for two-to-sign accounts however they won't be processed until approval is provided by another authorising signatory on the Internet Banking platform.
I cannot differentiate between multiple payees of the same name in the Transfer page. What can I do?
Login to your Payee Address Book via Internet Banking and select 'Change' on your payee. You can then change the nickname of the payee to a unique name (eg. Plumber John) that will help you identify your payees. This unique nickname will now appear within the Transfer page in Mobile Banking.