I have misplaced my password.
Contact Bank First on 1300 654 822, between 8:00am and 7:00pm Monday to Thursday, and 8:00am and 6:00pm Fridays so we can reset your password.
What is Two Factor Authentication?
An additional layer of online security that provides a second factor of verification to protect your online identity and transaction details.
My password has been stolen.
Ensure that you inform Bank First immediately. Call 1300 654 822, between 8:00am and 7:00pm Monday to Thursday, and 8:00am and 6:00pm Fridays.
My password is being entered correctly; however, the system is advising that it is invalid.
Passwords are case sensitive. Enter your password again ensuring that each character is formatted correctly.
In which format should my new password be?
Passwords must be a combination of alpha and numeric characters and between four and eight characters.
I get the message 'your connection has timed out or been cancelled. Please re-enter your password'.
After a ten minute period of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.
Can my login password and Funds Transfer Password be the same?
No, your Funds Transfer Password must be different from your Login Password.
What if I forget my Funds Transfer Password?
Contact Bank First on 1300 654 822 between 8:00am and 7:00pm Monday to Thursday, and 8:00am and 6:00pm Fridays so we can re-issue your password.
How do I stop my browser from saving my Internet Banking password?
Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging on to Internet Banking.
If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.
For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.
If you need help accessing your browser settings we've provided links to the main browser websites below. Please note that in some cases your browser version may be different from that in the links and you may need to search the relevant site for more specific instructions.