• What happens if I have forgotten my Internet Banking Password?

    If you are registered for SMS Security, simply click on the link ‘Forgot your Password?’ on the Internet Banking Login screen and follow the steps to reset your Internet Banking password.

    Alternatively you can contact us by phone on 1300 654 822 (within Australia) or +61 3 9834 8560 (overseas) between Monday - Thursday 8:00am - 7:00pm and Friday 8:00am - 6:00pm.

  • How do I reset my Internet Banking password?

    Once you have clicked on the ‘Forgot your Password?’ link, you will be asked to follow the below steps:

    • Enter your Member Number
    • Enter your Date of Birth
    • Enter the SMS One Time Password sent to your mobile phone
    • Enter and confirm your new password

    To reset your password, you will be required to have SMS Security registered on your account. To register for SMS Security, please contact us on 1300 654 822 and we will be happy to help.

  • How does my Internet Banking password need to be formatted?
    • Your password must be a minimum of 8 characters and contain at least one character from two of the following groups: upper case letters, lower case letters, numbers and special characters.
    • Your Password must not contain more than 2 identical consecutive characters.
    • We recommend using an alpha-numeric password with a combination of numbers, upper and lower case letters with at least one special character.
    • For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions.
  • I have locked myself out of Internet Banking, can I use this service to reset my password?

    Yes, if you have forgotten your password and you are unable to login, simply click on the ‘Forgot your Password?’ link and follow the steps to reset your Internet Banking password.

  • I have not received the SMS One Time Password, what do I do?

    If you haven't received the One Time Password by SMS please call one of our Member Service Consultants on 1300 654 822.

  • What is Two Factor Authentication?

    An additional layer of online security that provides a second factor of verification to protect your online identity and transaction details.

  • My password has been stolen.

    Ensure that you inform Bank First immediately. Call 1300 654 822, between 8:00am and 7:00pm Monday to Thursday, and 8:00am and 6:00pm Fridays.

  • My password is being entered correctly; however, the system is advising that it is invalid.

    Passwords are case sensitive. Enter your password again ensuring that each character is formatted correctly.

  • I get the message 'your connection has timed out or been cancelled. Please re-enter your password'.

    After a ten minute period of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

  • Can my login password and Funds Transfer Password be the same?

    No, your Funds Transfer Password must be different from your Login Password.

  • What if I forget my Funds Transfer Password?

    Contact Bank First on 1300 654 822 between 8:00am and 7:00pm Monday to Thursday, and 8:00am and 6:00pm Fridays so we can re-issue your password.

  • How do I stop my browser from saving my Internet Banking password?

    Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging on to Internet Banking.

    If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

    For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

    If you need help accessing your browser settings we've provided links to the main browser websites below. Please note that in some cases your browser version may be different from that in the links and you may need to search the relevant site for more specific instructions.