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Changes to Credit Reporting
We would like to update you on some important changes we are making to the way we report your credit information and the impact it may have on your credit report.
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COVID-19-Support
Assistance options are available to support customers financially impacted by COVID-19.
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Call wait times are longer than usual today. Any non-urgent enquiry can be directed to info@bankfirst.com.au. Thank you for your patience.
Credit Card Account Options
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How can I reduce my credit card limit?
Reducing your credit card limit has been made simpler with the addition of an online form available on our website. Simply click on the link below to take you through to the online form.
Reduce Limit
Alternatively you can contact us by phone on 1300 654 822 (within Australia) or +61 3 9834 8560 (overseas), via email at info@bankfirst.com.au or by visiting one our Branches. -
How can I cancel my credit card contract?
To cancel your credit card contract, simply click on the link below to take you through to the online form.
Cancel My Card
Alternatively you can contact us by phone on 1300 654 822 (within Australia) or +61 3 9834 8560 (overseas), via email at info@bankfirst.com.au or by visiting one our Branches.