Chair's Report
A successful organisation must have its eye on the future and your bank, Bank First, is no exception. Over the past few years we have slowly but surely transformed ourselves into what you see today.
Read moreWe would like to update you on some important changes we are making to the way we report your credit information and the impact it may have on your credit report.
Learn moreAssistance options are available to support customers financially impacted by COVID-19.
Learn moreBy banking with a customer owned bank that is focused on people not profit, you have played an integral role in helping us grow and provide ongoing support to the education community.
Bank First has had a successful and exciting year, epitomised by our name change from Victoria Teachers Mutual Bank and coupled with a range of product and service enhancements for the benefit of our customers.
While our visual identity has evolved, our commitment to our customers and the community is as strong as ever, with many great initiatives implemented and strong customer satisfaction levels.
A successful organisation must have its eye on the future and your bank, Bank First, is no exception. Over the past few years we have slowly but surely transformed ourselves into what you see today.
Read moreThis has been an important year for Bank First. Whilst achieving excellent financial results and continuing to serve our customers (owners) well we have revised our name and branding in line with our Purpose Statement.
Read moreDelivering value to customers continues to be our focus in such a competitive marketplace, given we are in a historically low interest rate environment.
Read moreIn response to feedback from the education community, wider marketplace and validated by extensive research, we changed our name to ‘Bank First’ in December 2017.
Read moreAs a customer owned bank everything we do is with the benefit of our customers in mind. This customer-centric approach has led to continued high levels of customer service and satisfaction.
Read moreOver the last year we implemented a range of initiatives, including an Australian first, to help home buyers get into the property market.
Read moreOver the past 10 years we are proud to have contributed over $4.7m to support the education sector through donations, sponsorships and partnerships.
Read moreAs a customer owned bank, we exist to support the financial wellbeing of our customers. This is achieved not only through our products and services, but our people.
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