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By banking with a customer owned bank that is focused on people not profit, you have played an integral role in helping us grow and provide ongoing support to the education community. 

Bank First has had a successful and exciting year, epitomised by our name change from Victoria Teachers Mutual Bank and coupled with a range of product and service enhancements for the benefit of our customers.

While our visual identity has evolved, our commitment to our customers and the community is as strong as ever, with many great initiatives implemented and strong customer satisfaction levels.

2017-18 at a glance

Bank First year at  glance. Bank First year at  glance. Bank First year at  glance.
Financial Performance

Financial Performance

Delivering value to customers continues to be our focus in such a competitive marketplace, given we are in a historically low interest rate environment.

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A year of change

In response to feedback from the education community, wider marketplace and validated by extensive research, we changed our name to ‘Bank First’ in December 2017.

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Putting our customers first

As a customer owned bank everything we do is with the benefit of our customers in mind. This customer-centric approach has led to continued high levels of customer service and satisfaction.

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Supporting home buyers

Over the last year we implemented a range of initiatives, including an Australian first, to help home buyers get into the property market.

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Teacher and kids smiling at each other.

Education and Environment

Over the past 10 years we are proud to have contributed over $4.7m to support the education sector through donations, sponsorships and partnerships.

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Our people

As a customer owned bank, we exist to support the financial wellbeing of our customers. This is achieved not only through our products and services, but our people. 

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