Home Insurance FAQs
How much should I insure my home for?
There are many ways to ensure you have your home correctly insured. CGU have building and contents calculators on their website, or you can contact our Insurance department to have them emailed to you.
I've got hearing aids, are these covered in my policy?
Hearing aids are covered under general contents up to $20,000 per item, pair or set. Our Accidental Damage policy will cover these for loss or damage outside the home for you.
How do I renew my Insurance policy?
If you pay by direct debit (via BSB and account number or by VISA/Mastercard), your Insurance will automatically renew unless you cancel your policy. CGU will provide you a renewal statement 14 days before your policy restarts, to allow sufficient time for you to make updates.
If you pay your policies via BPAY, CGU will send you a new biller code with your renewal paperwork, 1 month before your policy ends. You must pay this before the due date if you wish to renew your policy.
How do I make a claim?
The quickest and easiest way to make a claim is to contact CGU directly on 13 22 94. Claims can be lodged 24 hours / 7 days a week.
Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.
What information do I need to make a claim?
In general, you will need to provide the following details:
- Your policy number
- Standard information to identify yourself
- The name of the insured on the policy
- Detailed description of the incident
- The date of loss and the loss address
- Any details of other parties involved (if applicable).
Standard underwriting criteria and policy terms and conditions apply. Insurance issued by Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 trading as CGU Insurance (CGU). In arranging this insurance, Victoria Teachers Limited ABN 44 087 651 769 AFSL 240960 trading as Bank First (Bank First), acts under its own AFSL and under an agreement with CGU, not as your agent. Bank First receives commission when selling CGU insurance products. Please refer to Bank First’s Financial Services Guide (FSG) for details of these commissions. Any advice is general only. This information does not take into consideration your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the relevant Product Disclosure Statement (PDS).
For full terms and conditions, please download the relevant PDS below:
Home First Choice PDS
Home Fundamentals PDS